IT & E-COMMERCE EXECUTIVE

(Retail Operations & Digital Marketing)

Company: Iconic Beauty Pte Ltd
Location: Singapore
Employment Type: Full-time

About the Role

Iconic Beauty Pte Ltd is seeking a dynamic, hands-on IT & E-Commerce Executive to manage our IT systems, retail technology, and online business operations.

The role will support our retail outlets and oversee e-commerce platforms, POS systems, online payment solutions, appointment-booking systems, website maintenance, and digital marketing activities.

We are looking for someone technically competent, digitally savvy, and passionate about using technology to improve business operations and drive online sales.

Key Responsibilities

IT & Retail Operations

• Provide IT support for the company’s office and retail outlets.

• Maintain computers, laptops, printers, Wi-Fi, internet connectivity and network infrastructure.

• Manage POS systems, barcode scanners, receipt printers and payment terminals.

• Troubleshoot hardware, software, network and payment-related issues.

• Maintain CCTV systems and other IT-related equipment.

• Coordinate with external IT vendors and service providers.

• Support IT setup and deployment for new retail outlets.

E-Commerce & Online Sales

• Manage and maintain the company’s online sales platforms.

• Upload and update beauty product listings, descriptions, images, prices and promotions.

• Monitor online orders, inventory, payments and fulfilment.

• Ensure smooth operation of online payment gateways and checkout systems.

• Monitor online sales performance and identify opportunities to increase revenue.

Website Management & SEO

• Maintain and update the company’s websites.

• Ensure website content, product information and promotions are accurate.

• Improve website visibility through Search Engine Optimisation (SEO).

• Monitor website traffic, search rankings and performance.

• Utilise Google Analytics and Google Search Console.

• Coordinate with external web developers when necessary.

Online Appointment & Booking Management

• Manage online appointment booking systems for beauty treatments and services.

• Maintain appointment schedules and service availability.

• Ensure smooth coordination of online bookings across both outlets.

• Manage appointment notifications, reminders and booking-related issues.

Digital Marketing & Social Media

• Manage the company’s Facebook, Instagram, TikTok and other social media platforms.

• Plan and execute digital marketing campaigns and online promotions.

• Manage advertising campaigns through Meta Ads and Google Ads.

• Monitor advertising performance, customer engagement and campaign results.

• Support promotional content, product launches and marketing activities.

• Identify opportunities to improve online visibility, customer acquisition and sales.

IT Administration & Security

• Maintain IT asset inventory and equipment records.

• Manage user accounts, access permissions and system security.

• Perform software updates, antivirus checks and data backups.

• Ensure IT systems and online platforms are secure and reliable.

Job Requirements

• Bachelor's degree or relevant qualification with good command in English

• Minimum 2 years of relevant experience in IT support, e-commerce or digital operations.

• Experience with POS systems, online payment platforms and retail technology.

• Knowledge of website management and e-commerce platforms.

• Familiarity with SEO, Google Analytics and Google Search Console.

• Experience with Meta Ads, Google Ads and social media marketing.

• Basic knowledge of computer hardware, networking, Wi-Fi and CCTV.

• Strong troubleshooting, communication and organisational skills.

• Able to work independently and manage multiple responsibilities.

• Willing to provide support across two retail outlets.

What We Are Looking For

• A proactive and resourceful individual who can handle both IT and digital business operations.

• Someone who understands how technology supports retail and beauty business operations.

• A candidate who can contribute to improving online sales, digital presence and operational efficiency.

Key Performance Areas

• Smooth IT and POS operations across both outlets.

• Reliable online payment and appointment booking systems.

• Growth in online sales and website traffic.

• Improved SEO and digital marketing performance.

• Effective management of IT infrastructure and digital platforms.