Job Title Assistant Cleaning Operations Manager
Job Summary
Support daily cleaning operations by planning manpower, managing customer communications, and ensuring staff performance and discipline. Collaborate with sales and HR teams to deliver efficient service and accurate reporting.
Responsibilities
Plan and schedule manpower to meet daily operational needs effectively
Monitor and update customer requests and feedback promptly to maintain service quality
Collaborate with the sales manager to provide accurate and timely scheduling information
Communicate daily reminders to customers via text or calls to ensure service adherence
Resolve operational issues swiftly to minimize disruption
Manage staff performance and enforce discipline standards consistently
Calculate and submit monthly overtime records to HR accurately
Prepare and compile monthly operational reports for clients to track service delivery
Coordinate onboarding and offboarding processes for new and departing staff
Identify and monitor staff training and development needs to enhance team capabilities
Perform other related duties as assigned to support operations
Preferred competencies and qualifications
Knowledge of planning and scheduling systems to optimize workforce allocation
Proficiency in Microsoft Office applications, especially Excel, for reporting and data management
Possession of a Class 3 driving license is advantageous for operational flexibility
Demonstrated independence, self-drive, and proactive attitude to manage tasks efficiently
Effective communication skills and ability to work collaboratively as a team player
Willingness to work on weekends and public holidays as required
Other Information
Work schedule: 6 workdays per week, off day on a weekday, 9.00am – 6.00pm daily