- Singapore
WECRUIT PTE. LTD. Hiring! Full Time Advanced Tech Customer Service Executive [SL] in , Earn up to SGD 5,000 - Ricebowl
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Job Description
Responsibilities
Coordinate end-to-end airfreight import shipments for advanced technology products, including shipment arrival, documentation, customs clearance, delivery arrangements, billing and shipment closure.
Serve as the main point of contact for customers, providing timely shipment updates and resolving enquiries or operational issues.
Liaise with airlines, ground handling agents, transport providers, customs authorities and internal teams to ensure smooth shipment handling.
Monitor shipment progress and ensure compliance with customer requirements, service level agreements (SLAs), key performance indicators (KPIs) and company procedures.
Handle urgent, high-value or time-sensitive shipments and resolve delays, documentation discrepancies and customs-related issues.
Maintain accurate shipment records, reports and regulatory documentation.
Identify opportunities to improve operational efficiency and customer satisfaction.
Support and guide junior team members on shipment procedures and customer service practices.
Escalate unresolved issues to management and follow up on corrective actions.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
EA License No: 20C0270
Wecruit Pte Ltd
Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.
We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.
Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.
With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.
Let us help you take the next step—reach out to explore current opportunities or to speak with our team.
Serve as the main point of contact for customers, providing timely shipment updates and resolving enquiries or operational issues.
Liaise with airlines, ground handling agents, transport providers, customs authorities and internal teams to ensure smooth shipment handling.
Monitor shipment progress and ensure compliance with customer requirements, service level agreements (SLAs), key performance indicators (KPIs) and company procedures.
Handle urgent, high-value or time-sensitive shipments and resolve delays, documentation discrepancies and customs-related issues.
Maintain accurate shipment records, reports and regulatory documentation.
Identify opportunities to improve operational efficiency and customer satisfaction.
Support and guide junior team members on shipment procedures and customer service practices.
Escalate unresolved issues to management and follow up on corrective actions.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
EA License No: 20C0270
Wecruit Pte Ltd
Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.
We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.
Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.
With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.
Let us help you take the next step—reach out to explore current opportunities or to speak with our team.
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