XCELLINK PTE. LTD. Hiring! Full Time Site Reliability Engineer in Central Region (Singapore), Earn up to SGD 7,000 - Ricebowl

We are seeking an experienced Site Reliability Engineer (SRE) / Application Support Engineer to support and maintain critical banking applications in a 24x7 production environment. The successful candidate will be responsible for ensuring system stability, resolving incidents, driving service improvements, and enhancing operational efficiency through automation and SRE best practices.

Key Responsibilities

• Provide 24x7 operational support through shift work and on-call arrangements.
• Monitor production systems and applications to ensure high availability, performance, and reliability.
• Manage and resolve incidents, problems, service requests, and change activities in accordance with established processes and SLAs.
• Perform incident troubleshooting, remediation, and escalation to appropriate technical teams where required.
• Conduct root cause analysis (RCA) for major incidents and implement preventive measures to minimize recurrence.
• Carry out post-incident reviews and follow up on corrective and preventive actions.
• Proactively monitor system health, availability, latency, throughput, and end-user experience.
• Drive continuous service improvements through automation, performance tuning, and reduction of manual operational effort (TOIL).
• Develop and maintain scripts to improve operational efficiency and support activities across Windows and Linux/Unix environments.
• Ensure compliance with organizational policies, operational standards, and security requirements.
• Collaborate with development, infrastructure, database, and business teams to deliver stable and reliable services.
• Apply Site Reliability Engineering (SRE) principles and best practices to improve system resilience and operational excellence.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5 to 9 years of IT experience, including hands-on Application Support in a production environment.
• Experience supporting business-critical banking or financial services applications.
• Strong knowledge of Incident, Problem, Change, and Service Management processes.
• Experience working in a 24x7 support environment with rotational shift duties and on-call support.
• Hands-on scripting experience in Windows, Linux, or Unix environments (e.g., PowerShell, Shell, Bash, Python).
• Experience working with relational databases such as Oracle, MariaDB, SQL Server, or similar platforms.
• Strong troubleshooting and analytical skills with the ability to perform root cause analysis for complex issues.
• Familiarity with monitoring and observability tools for application and infrastructure support.
• Understanding of Site Reliability Engineering (SRE) concepts, operational excellence, and automation practices.
• Ability to manage multiple priorities and respond effectively during critical production incidents.
• Excellent verbal and written communication skills.
• Proactive, adaptable, and a strong team player with a continuous learning mindset.

Preferred Skills

• ITIL Foundation or equivalent service management certification.
• Experience with automation, job scheduling, CI/CD pipelines, or DevOps tools.
• Knowledge of cloud platforms, container technologies, or observability solutions will be advantageous.