SOLVE IT Hiring! Full Time Customer support ( non voice) in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Customer Support – Non-Voice Process (JD)

Position: Customer Support Executive – Non-Voice

Process: Chat / Email Support

Experience: 0–3 years

Location: EQ plaza KL

Employment: Full-time

Job Responsibilities

Handle customer queries through chat and email.

Provide accurate information and resolve customer issues within defined timelines.

Maintain professional and customer-friendly communication.

Handle complaints, requests, refunds, orders, account-related queries, etc.

Follow company processes, SOPs and quality guidelines.

Document customer interactions accurately in the CRM/system.

Escalate complex issues to the appropriate team.

For applying, contact at +*************

Meet quality, productivity, CSAT and response-time targets.

Pay: RM3,500.00 - RM4,000.00 per month

Work Location: In person