Job Summary
We are seeking a detail-oriented Business Analyst to evaluate operations, identify inefficiencies, and support management with data-driven insights to improve productivity and achieve business goals.
Responsibilities
Analyse business operations, workflows, and processes to identify inefficiencies and improvement opportunities
Gather, review, and document business requirements through discussions with management and stakeholders
Prepare business reports, performance summaries, dashboards, and presentations to support management decision-making
Collect and analyse business data, sales figures, operational metrics, and market information to identify trends and performance gaps
Develop actionable recommendations to enhance productivity, cost efficiency, resource allocation, and overall business performance
Assist in developing and monitoring business plans, operational strategies, and key performance indicators (KPIs)
Monitor KPIs and prepare regular reports on business progress and outcomes
Coordinate with internal departments to facilitate implementation of business improvement initiatives
Conduct market and competitor research to identify potential business opportunities and industry trends
Maintain accurate documentation of business processes, findings, recommendations, and project progress
Support management in evaluating new business initiatives and assessing their operational impact
Required competencies and certifications
Proficient in Microsoft Excel for data analysis and reporting
Strong analytical, problem-solving, and critical-thinking skills
Ability to interpret data and translate findings into practical business recommendations
Good written and verbal communication skills to present findings clearly
Strong organisational skills with attention to detail
Ability to manage multiple tasks, meet deadlines, and work independently and collaboratively
Preferred competencies and qualifications
Diploma or Degree in Business Administration, Business Analytics, Finance, Information Systems, or related field
Experience in business analysis, operations analysis, or management reporting
Familiarity with Microsoft Power BI, Tableau, or other business intelligence tools