HCLTech Hiring! Full Time Service Desk Specialist in Pulau Pinang - Ricebowl

Job Summary:

The Tools & Automation Engineer will enhance operational efficiency by developing and maintaining automation tools for asset management and ITIL-related processes. The role involves delivering high-quality solutions within established timelines, quality standards, and cost requirements. The engineer will also support existing projects and collaborate with clients to address new requirements and enhancement requests.

Key Responsibilities

• Develop and maintain code for asset management projects using relevant programming languages and technologies.
• Ensure solutions are delivered according to established time, quality, and cost standards.
• Troubleshoot and resolve issues in existing asset management systems to ensure service continuity.
• Collaborate with clients to gather requirements and understand new feature requests.
• Implement enhancements in asset management solutions based on client needs and industry best practices.
• Create and maintain documentation for code, processes, system configurations, and operational procedures.
• Support knowledge sharing and improve overall operational efficiency.

Required Skills

• Basic understanding of asset management services and related technologies.
• Familiarity with programming languages used in asset management solutions.
• Knowledge of software troubleshooting processes and issue-resolution techniques.
• Strong problem-solving and analytical skills.
• Good communication and client-collaboration skills.
• Ability to prepare clear technical and process documentation.

Must-Have Skills

• Desk Side Services
• Hardware Asset Management
• Hardware Management – Printers
• Mac Hardware Management
• AMT Asset Management Software
• Windows PC support

Good-to-Have Skills

• Knowledge of ITIL processes and service-management practices.
• Experience with automation tools and asset management projects.

Preferred Certifications

• ITIL Foundation Certification
• Certification in Asset Management or a related field