AG STAFFING Hiring! Full Time Customer Service Rep (Logistics Industry Exp) in Selangor, Earn up to MYR 5,000 - Ricebowl

Job Title: Customer Service Representative

Job Grade: 1) Executive 2) Senior Executive

Job Description

Role Overview

The Customer Service Representative shall be given the responsibility to represent company clientele on shipping and logistics matters; the task may include:

• Expedite import and export shipment matters.
• Expedite, container shipping and inland logistics matters.
• Expedite arrangement of shipping and inland logistics schedule matters.
• Expedite custom clearance and liaison with custom departments.
• Ensure compliance of highest regard on documentation.
• Ensure compliance of highest regard on legal and custom's ordinance.
• Ensure compliance of highest regard on meeting clientele service request.

Role Desired Qualities

The Customer Service Representative should possess some desired individual characteristic qualities in order to be successfully hired for the said role; the qualities may include:

• Able to timely meet deadlines, submissions, and schedule itinerary.
• Able to diligently conduct task or duty assigned (cautious).
• Able to diligently conduct documentation process (audit).
• Able to independently source for solutions on behalf of clientele.
• Able to independently liaise with clientele on providing logistics solutions.
• Able to independently expedite task and commit as a team member.
• Has the ability to communicate with clientele, forwarding agents, and customs.
• Has the ability to establish strong relationship with clientele and stakeholders alike.

Role Desired Candidate

The successful candidate for this Customer Service Representative should possess the desired career elements in order to meet the role's expectation; the career elements may include:

• Minimum of Diploma completion in Business or Logistics related field.
• Minimum of language capacity and delivery in English (orally and written).
• Preferably with two (2) years working experience under Operations of Logistics field.

ESSENTIAL KNOWLEDGE REQUIRED

1. Freight forwarding fundamentals
Understand how goods move from the seller to the buyer, from collection to final delivery.

-Import versus export shipments.

-FCL (Full Container Load) versus LCL (Less than Container Load).

-Door-to-door, port-to-port services.

-Roles of shippers, consignees, shipping lines, customs brokers and transporters.

2. Shipping documents
Understand common logistics documents and know how to check shipper and consignee details, cargo descriptions, weights, dimensions, quantities and shipment references.

-Bill of Lading (B/L) for sea freight.

-Commercial Invoice and Packing List.

-Shipping instructions.

-Delivery Order (D/O).

-Certificate of Origin, where required.

-Customs declarations and permits, where applicable.

3. Shipment procedures and timelines
Understand the shipment flow that customers expect you to monitor (know what to follow up on, when to update customers, and whom to contact)

-Booking confirmation.

-Cargo pickup and warehouse receiving.

-Cargo cut-off and documentation cut-off.

-Vessel departure (ETD) and arrival (ETA).

-Transshipment and transit time.

-Customs clearance.

-Arrival notices and cargo release.

-Final delivery and proof of delivery.

4. Incoterms and basic customs knowledge
-Know commonly used Incoterms, especially EXW, FOB, CFR, CIF and DDP.

-Understand how Incoterms allocate responsibilities, costs and risks between buyers and sellers. -Know the basics of customs clearance (K1,K2,K3,K8), duties, taxes and import/export restrictions.

5. Freight charges and logistics terminology, familiar with quotations, freight rates and common charges, such as:
-Ocean freight charges.
-Origin and destination handling charges.
-Documentation fees.
-Customs clearance and trucking charges.
-Demurrage, detention and storage charges.

PRACTICAL SKILLS REQUIRED
1. Customer communication - Respond to enquiries clearly by email, phone and messaging platforms.
2. Shipment tracking - Check shipment status and provide accurate, timely updates.

3. Coordination - Liaise with overseas agents, shipping lines, trucking companies and forwardings

4. Problem-solving - Investigate delays, missing documents, incorrect information and unexpected charges.

5. Data accuracy - Enter shipment details correctly and check documents before submission.

6. Time management -Prioritise urgent shipments, deadlines and multiple customer requests.

7. Email writing - Write professional emails that explain the situation, next steps and expected follow-up.
8. Follow up - make sure that all parties complete their part on time while keeping the customer informed

9. Microsoft skills

Fresh graduates under Business or Logistics related field are highly considered should he/she meets the language capacity and delivery in English (orally and written).

Candidates that are shortlisted for consideration of employment is required to undergo a written assessment that is provided by the Company, one interview session with the Talent Acquisition Representative, and one final stage interview with the Company's interviewing panel of members.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person