Hiring! Full Time Customer Experience Associate in Selangor, Earn up to MYR 4,000 - Ricebowl

Education & Experience

• Minimum Diploma / Degree or equivalent qualification.

• Previous experience in customer service, order processing, e-commerce, retail, warehouse, logistics, administration or operations will be an advantage.

• Candidates with practical experience in handling WhatsApp customers, online orders, stock or fulfilment are encouraged to apply.

Technical & Practical Skills

• Good computer literacy and ability to use Microsoft Office / Google Workspace.

• Comfortable using WhatsApp and other digital communication platforms for customer service.

• Able to learn and use the company's order, inventory and operational systems.

• Basic understanding of stock management, order fulfilment and delivery coordination.

• Basic ability to prepare simple reports and maintain accurate records.

• Basic photography, video or simple graphic/content-editing skills will be an advantage.

Personal Qualities

• Customer-oriented, responsible and service-minded.

• Organised and attentive to detail.

• Strong sense of responsibility and ownership.

• Able to work independently with minimum supervision.

• Able to multitask and prioritise work according to urgency.

• Good communication and interpersonal skills.

• Reliable, punctual and disciplined.

• Comfortable performing hands-on operational work, including packing, stock handling and event preparation.

• Able to remain calm and professional when dealing with customer complaints or operational issues.

• Willing to learn and adapt to changing operational requirements.

• Team player with a positive and cooperative attitude.

Physical / Operational Requirements

• Comfortable performing hands-on duties involving product packing, stock arrangement and movement of reasonably sized cartons.

• Able to stand, move around and assist with event or operational preparation when required.

• Able to work outside normal office routines occasionally for approved company events or business activities.

• Willing to work according to the company's assigned working schedule and provide reasonable operational support when required.

Preferred

• Experience with e-commerce platforms, CRM/order management systems or inventory systems.

• Experience handling courier platforms and delivery coordination.

• Experience supporting events, workshops, roadshows or training programmes.

• Basic Canva or other simple design/content-editing skills.

• Basic photography/video skills.

• Good command of Bahasa Malaysia and English. Additional language ability is an advantage.

1. Customer Service & Communication

• Handle customer enquiries through WhatsApp, telephone, social media and other designated communication channels.

• Respond to customers promptly, professionally and courteously.

• Assist customers with product information, ordering procedures, payment confirmation, delivery status and general enquiries.

• Follow up on pending customer enquiries, orders, payments and delivery matters.

• Escalate complaints, unusual cases or matters requiring management approval to the appropriate person.

• Maintain proper records of customer communications and follow-up actions where required.

2. Order Processing & Customer Fulfilment

• Receive and process customer orders accurately through the company's designated system or process.

• Verify product, quantity, customer details, payment status and delivery information before fulfilment.

• Prepare invoices, order records, packing documents and other relevant documentation.

• Pick, pack and prepare products for collection, courier or delivery.

• Ensure orders are packed correctly and securely according to company procedures.

• Coordinate with courier or delivery providers and monitor delivery status where necessary.

• Follow up on failed, delayed, damaged or returned deliveries.

• Ensure customer orders are fulfilled accurately and within the required timeframe.

3. Stock & Inventory Operations

• Assist with receiving, checking, arranging and storing company products and supplies.

• Maintain accurate records of stock received, stock issued, stock transferred and stock balance.

• Conduct regular physical stock counts and reconcile physical stock against records.

• Immediately report discrepancies, damaged products, shortages or other stock irregularities.

• Ensure products are stored neatly, safely and according to company requirements.

• Assist with stock transfers between hubs, offices, events or other designated locations.

• Monitor stock levels and highlight products that require replenishment.

• Maintain proper documentation for stock movement.

4. Office & Daily Operations

• Assist with the day-to-day operational requirements of the office.

• Maintain an organised and clean working area, particularly the customer service, packing and stock areas.

• Assist in preparing documents, forms, labels, packing materials and other operational materials.

• Coordinate with relevant internal team members, suppliers, couriers and service providers when required.

• Assist in purchasing or replenishment of basic operational supplies subject to company approval.

• Support management in implementing and improving operational procedures and workflows.

5. Events, Training & Business Activities

• Provide operational support for company events, training sessions, roadshows, talks and other business activities.

• Assist with event preparation, including registration materials, product displays, packing, venue preparation and equipment.

• Assist with registration, customer/participant coordination and general event administration.

• Support basic photography, videography, social media content collection and other event-related activities when required.

• Assist with packing, transporting and returning products and equipment for events.

• Support post-event stock checking and reconciliation.

6. Documentation & Reporting

• Maintain accurate records relating to customer orders, fulfilment, stock movement and operational activities.

• Prepare basic daily, weekly or monthly operational reports when required.

• Ensure relevant documents are properly filed and readily retrievable.

• Assist in maintaining updated customer, order, stock and delivery records.

• Report operational issues, recurring problems or unusual incidents promptly to the supervisor.

7. General Duties & Other Responsibilities

• Perform other reasonable duties assigned by the supervisor or management from time to time.

• Cooperate with other departments and team members to ensure smooth company operations.

• Follow all company policies, procedures, work instructions and reasonable management directions.

• Maintain confidentiality of customer, company, product, operational and business information.

• Observe proper workplace conduct, punctuality, attendance and professionalism at all times.

• Continuously identify opportunities to improve customer experience, order accuracy and operational efficiency.

• •Multi-skill role with real growth and visibility.
• • Involvement in digital, training, and event operations.
• • Performance-driven environment with learning opportunities.