What The Role Is
You will support the administration and operations of healthcare financing schemes, including MediSave, MediShield Life and the Community Health Assist Scheme (CHAS). Working closely with internal teams, system owners and partner agencies, you will process healthcare institution accreditation applications, manage operational enquiries and issues, and prepare regular reports and submissions for approval.
The role requires strong attention to detail, effective stakeholder coordination and the ability to manage competing priorities within tight timelines.
You will be working in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.
What You Will Be Working On
- Process new, renewal and additional applications from healthcare institutions and practitioners seeking accreditation under MediSave, MediShield Life and CHAS.
- Manage complaints, feedback and operational enquiries from healthcare institutions and practitioners, by identifying and escalating matters to the relevant teams for resolution, following up on outstanding cases, and providing timely updates to medical institutions and practitioners.
- Prepare regular accreditation reports for approval.
- Support MediShield Life Community Hospital audits by preparing the required documentation and assisting with the review and resolution of audit findings.
What We Are Looking For
Key Competencies Required:
- Thinking Clearly & Making Sound Judgements – Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities.
- Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working.
- Improving & Innovating – Ability to seek continual improvements, and to innovate and experiment while managing the risks involved.
- Working Effectively with Stakeholders – Ability to mobilise and rally partners and stakeholders towards a collective purpose.
- Good communication skills
- Familiarity with healthcare financing schemes would be an added advantage.
As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.