- Provide technical services, application support, troubleshooting, and engineering assistance for electrical valve actuators, digital instrumentation, and related equipment.
- Review customer specifications, datasheets, drawings, technical documentation, and application requirements to determine appropriate product selection, configuration, and application.
- Conduct site visits, equipment inspections, troubleshooting, testing, commissioning, and technical assessments at customer and project sites.
- Support the installation, start-up, commissioning, functional testing, and troubleshooting of actuators, instrumentation, and related systems.
- Participate in Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), loop checks, calibration, functional testing, equipment verification, and other technical acceptance activities, where required.
- Diagnose equipment failures and technical issues, conduct root-cause analysis, and recommend appropriate corrective and preventive actions.
- Prepare service reports, technical reports, inspection reports, commissioning records, troubleshooting reports, and other relevant technical documentation.
- Provide technical guidance and on-site support to customers, contractors, and other stakeholders on equipment installation, operation, maintenance, troubleshooting, and repair.
- Develop and improve service capabilities, technical procedures, troubleshooting methodologies, and application solutions to enhance overall service support.
- Identify opportunities for product improvement, application development, product modification, and localization of technical solutions based on customer and field requirements.
- Support the evaluation, testing, and introduction of new products and technologies, including technical assessments, product testing, and field validation.
- Conduct product demonstrations, technical presentations, product training, and customer technical workshops, where required.
- Maintain and continuously develop technical knowledge of relevant products, industry standards, applications, and emerging technologies.
- Provide technical guidance, coaching, and mentoring to junior engineers and service personnel, where required.
- Coordinate with principals, manufacturers, and service partners to obtain specialist technical support for repairs, testing, troubleshooting, and product-related issues.
- Support the development and maintenance of service tools, test equipment, spare-parts requirements, and technical resources to strengthen field service capabilities.
- Ensure that all site activities are carried out in accordance with company procedures, customer requirements, applicable industry standards, and relevant health, safety, and environmental regulations.
EXION ASIA PTE LTD, Incorported in December 2001, started as a trading company with just one salesman. Today, we are a team of highly trained, motivated engineers an sales professionals actively serving the local Oil, Gas and petrochemical industries. With our business partners and associate companies in Malaysia, Indonesia, Thailand, Philippines and China, Exion Asia shall focus, expand and flourish in this fast growing region of Asia.
Our Objectives
It is our believe and experience that there is no short cut to success.Success is a product commitment to our clients' requirement, gaining and maintaining their trust in our ability to deliver. With this in mind,the following objectives were set:
- To be a successful maintenance and engineering company to the Oil, Gas.Petrochemical and Power industries in Asia Pacific.
- To meet and exceed our cusomers needs for products and service.
- To be a vital marketing/engineering support company for our principals.
- To maintain and grow our customer base.
- To seek and represent products to complimet our present range.