Autumns Florist Hiring! Full Time Customer Service in Federal Territory, Earn up to MYR 2,200 - Ricebowl

Job Title: Customer Service Executive

Job Description

We are looking for a responsible, friendly and customer-oriented Customer Service Executive to join our florist team.

Responsibilities:

Reply to customer enquiries through WhatsApp, phone calls and social media.

Assist customers with flower selections, prices and order details.

Process and confirm customer orders accurately.

Follow up with customers regarding order status and delivery arrangements.

Coordinate with the florist and delivery team to ensure orders are delivered smoothly and on time.

Update customers regarding delivery status when necessary.

Handle customer feedback and resolve issues professionally.

Provide friendly and professional customer service.

Perform other duties related to daily florist operations when required.

Requirements:

Good communication and customer service skills.

Able to communicate in English and Bahasa Malaysia. Mandarin is an added advantage.

Comfortable using WhatsApp and basic computer applications.

Responsible, patient and willing to learn.

Able to work independently and as part of a team.

Previous customer service experience is an advantage.

Salary: RM1, 800– RM2,200 per month, depending on experience.

Working Location: Old Klang Road

Working Hours: 11am-7pm (1hour break)

Training will be provided.

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Cell phone reimbursement
• Opportunities for promotion

Work Location: In person