Agensi Pekerjaan Times Management Consultancy Sdn. Bhd. Hiring! Full Time Customer Services Representative in Pulau Pinang, Earn up to MYR 6,500 - Ricebowl

• At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.

• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.

• Familiarity with ERP system knowledge.

• Effective communication skills and dedication to customer satisfaction.

• Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.

• Good co-ordination, interpersonal and stress management skills.

• Able to prioritize, excellent in follow through and attention to detail.

• Good command of English.

Inside Sales Support

• Source and purchase materials from local and overseas vendors.

• Prepare customer quotations based on the required margin.

• Handle customer enquiries, calls and order management.

• Follow up on customer payments and outstanding invoices.

• Prepare sales reports to support the Sales team.

• Handle customer complaints and coordinate with internal teams for resolution.

Customer Order Management

• Review and process customer purchase orders accurately.

• Enter sales orders, purchase orders, invoices, delivery notes and other documents into the system.

• Communicate with customers regarding special requirements and order status.

• Coordinate with vendors to monitor shipments and provide updates to customers.

• Follow up on outstanding orders and shipment status.

• Coordinate with warehouse and 3rd-party logistics providers for inbound and outbound deliveries.

• Ensure incoming goods meet the required quantity and quality.

• Prepare shipping instructions and relevant shipping documents.

• Support the team to ensure on-time delivery to customers.

• Handle product sample and demo unit requests when required.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance