- Clementi West Region (Singapore) Singapore
EASTERN ORIENTAL SINGAPORE PTE. LTD. Hiring! Full Time Export Customer Service Officer in West Region (Singapore), Earn up to SGD 3,500 - Ricebowl
Export Customer Service Officer
EASTERN ORIENTAL SINGAPORE PTE. LTD.
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Job Description
Responsibilities
Key Responsibilities
1. Export Shipment Coordination
Handle export bookings from customers and overseas agents.
Arrange bookings with carriers, co-loaders, and transport vendors.
Monitor shipment schedules, vessel departures, and cargo movements.
2. Documentation
Prepare and verify shipping documents, including: Bill of Lading (BL)Shipping Instructions (SI)Commercial InvoicePacking ListCertificate of Origin (COO)DG declarations (when applicable)
Ensure documentation complies with destination country requirements.
3. Customer Service
Respond promptly to customer enquiries.
Provide shipment status updates and resolve shipment issues.
Maintain strong relationships with customers and overseas agents.
4. Operations Coordination
Coordinate with warehouse, trucking companies, carriers, and customs brokers.
Arrange cargo collection, stuffing, and delivery schedules.
Follow up on shipment milestones and exceptions.
5. Billing & Cost Control
Prepare job files and billing instructions.
Verify vendor invoices and customer charges.
Ensure all costs are captured and billed accurately.
6. Compliance
Ensure compliance with customs regulations, carrier requirements, and company SOPs.
Handle DG cargo documentation and special cargo requirements when necessary.
7. Reporting
Update shipment records in operating systems.
Maintain accurate filing and documentation.
Prepare reports requested by management.
1. Export Shipment Coordination
Handle export bookings from customers and overseas agents.
Arrange bookings with carriers, co-loaders, and transport vendors.
Monitor shipment schedules, vessel departures, and cargo movements.
2. Documentation
Prepare and verify shipping documents, including: Bill of Lading (BL)Shipping Instructions (SI)Commercial InvoicePacking ListCertificate of Origin (COO)DG declarations (when applicable)
Ensure documentation complies with destination country requirements.
3. Customer Service
Respond promptly to customer enquiries.
Provide shipment status updates and resolve shipment issues.
Maintain strong relationships with customers and overseas agents.
4. Operations Coordination
Coordinate with warehouse, trucking companies, carriers, and customs brokers.
Arrange cargo collection, stuffing, and delivery schedules.
Follow up on shipment milestones and exceptions.
5. Billing & Cost Control
Prepare job files and billing instructions.
Verify vendor invoices and customer charges.
Ensure all costs are captured and billed accurately.
6. Compliance
Ensure compliance with customs regulations, carrier requirements, and company SOPs.
Handle DG cargo documentation and special cargo requirements when necessary.
7. Reporting
Update shipment records in operating systems.
Maintain accurate filing and documentation.
Prepare reports requested by management.
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