AVENTIS CAPITAL GROUP SDN BHD Hiring! Full Time Collection Officer in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Collection Officer

Aventis Capital Group Sdn Bhd

Working Hours

• Monday to Friday: 8:30 a.m.–6:00 p.m.
• Last Saturday of each month: 9:00 a.m.–1:00 p.m.

About the Role

We are looking for a proactive and responsible Collection Officer to follow up on overdue financing accounts, obtain payment commitments and maintain accurate collection records. The role requires professional customer communication and consistent follow-up to achieve assigned collection targets.

Key Responsibilities

• Contact customers through telephone calls and approved communication channels regarding overdue payments.
• Explain outstanding balances and payment requirements clearly and accurately.
• Understand customers’ payment difficulties and negotiate repayment arrangements within approved authority limits.
• Refer requests for rescheduling, settlement discounts or special consideration to management for approval.
• Monitor payment commitments and follow up promptly on missed payments.
• Issue authorised payment reminders and collection correspondence.
• Record customer communications, payment commitments and follow-up actions accurately in the company’s system.
• Coordinate with Finance to verify payments and resolve account discrepancies.
• Prepare daily collection reports and updates on overdue accounts.
• Escalate disputed accounts, uncontactable customers and unresolved cases to the supervisor.
• Work towards assigned collection targets while maintaining professional and respectful customer service.
• Protect customer confidentiality and comply with company procedures and applicable requirements.

Requirements

• Minimum SPM qualification or equivalent.
• Experience in collections, debt recovery, loan servicing or customer service is preferred.
• Good communication, negotiation and problem-solving skills.
• Ability to handle difficult conversations calmly and professionally.
• Strong follow-up skills, attention to detail and accurate data entry.
• Basic proficiency in Microsoft Office and computer systems.
• Ability to prioritise accounts, meet deadlines and work independently.
• A responsible attitude towards handling confidential customer information.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person