Company Overview
Jones Lang LaSalle (JLL) is a global professional services and investment management firm specializing in real estate. Operating in 70 countries, JLL delivers value through property management, outsourcing, and investment management with US$47.6 billion in assets under management.
Job Summary
The Site Lead manages JLL’s Singapore site at Guoco Midtown, leading Front of House and FM Operations teams. This role ensures seamless facilities management, event coordination, workplace projects, vendor management, and client engagement to uphold high service and safety standards.
Responsibilities
- Lead daily mechanical and electrical (M&E) operations and coordinate third-party vendors including maintenance, pest control, and landscaping to ensure operational efficiency.
- Conduct regular facilities inspections and manage work orders to maintain HVAC, electrical, plumbing, and fire safety systems at required standards.
- Manage workplace projects such as office moves, renovations, and minor alterations & additions (A&A), maintaining accurate occupancy and space utilization data.
- Collaborate with the Events team to organize staff events, business meetings, and VIP visits, ensuring meeting room setup and equipment readiness.
- Supervise on-site workplace and vendor teams by managing schedules and delivering regular training to maintain operational continuity.
- Enforce compliance with health, safety, and emergency preparedness protocols, including conducting HSE refresher training.
- Act as the primary client liaison, managing monthly finance and operations reporting, and coordinating with landlords and local authorities.
Required competencies and certifications
- Diploma in Facilities Management, Engineering, or related field with 10–15 years of relevant FM experience; OR Bachelor's Degree in a related field with a minimum of 5 years of relevant FM experience.
- Excellent verbal and written communication skills in English and Mandarin to effectively engage bilingual client stakeholders.
- Ability to work proactively and independently under pressure with minimal supervision.
- Strong organizational and multitasking skills with meticulous attention to detail.
- Proven experience supervising frontline teams and vendor partners.
- Flexibility to work occasional weekends and evenings to support events and project milestones.
Preferred competencies and qualifications
- Knowledge of M&E systems including HVAC, electrical, plumbing, and fire safety, and experience managing facilities asset inventories.
- Experience coordinating moves, adds, and changes (MAC) in a corporate real estate environment.
- Exposure to event and meeting support for high-profile or VIP engagements.
- Familiarity with building access, visitor management, and health, safety, and environment (HSE) standard operating procedures.
- Prior experience in monthly finance and operations reporting, budgeting, and invoice preparation.