Guiding Essence Hiring! Full Time Head of Human Resources in Selangor - Ricebowl

We are hiring on behalf of a company in the health and wellness industry (E-commerce) for a hands-on Head of People & Culture.

Your main focus will be to build the company’s HR system, develop its people and shape how teams work together. You will work closely with management to recruit the right talent, strengthen managers and create a culture where people take ownership, communicate openly and deliver strong results.

This role suits someone who enjoys building, can turn ideas into practical systems and is confident leading training themselves.

Build the HR Foundation

• Build and manage the full HR system, covering recruitment, onboarding, performance management, career development, compensation and employee relations.
• Establish clear roles, responsibilities and performance expectations across teams.
• Create practical policies and processes that support the business as it grows.
• Oversee day-to-day HR operations and ensure compliance with applicable employment requirements.

Build the Internal Training System

• Identify learning needs and create a structured training roadmap for employees and managers.
• Design and personally facilitate training in communication, teamwork, leadership and people management.
• Partner with sales managers to improve onboarding, coaching and team development.
• Build repeatable training materials and equip managers to develop their own teams.
• Measure whether training improves workplace behaviour and performance.

Shape a Strong Performance Culture

• Work with leadership to define company values and translate them into everyday behaviours.
• Build a culture of ownership, trust, constructive feedback and accountability.
• Equip managers to give clear direction, hold honest conversations and make sound people decisions.
• Embed culture expectations into hiring, onboarding, recognition and performance reviews.

Recruit, Develop & Retain Talent

• Own the full recruitment cycle, from workforce planning and candidate assessment to hiring and onboarding.
• Help managers select people with the right capabilities, attitude and working style.
• Build career pathways and development plans that give strong employees reasons to stay.
• Identify talent gaps and support managers in addressing performance issues fairly and promptly.

Develop Future Leaders

• Identify employees with leadership potential and build a clear development pathway.
• Prepare future leaders through coaching, mentoring and practical responsibilities.
• Support succession planning for key roles.

• Strong, hands-on experience leading HR, with evidence of building or significantly improving HR systems.
• Proven track record in recruiting, developing and retaining strong talent.
• Experience designing and personally delivering internal training.
• Ability to coach managers and handle difficult people conversations with sound judgment.
• Strong business understanding and the ability to connect people initiatives with company performance.
• Confidence working closely with management while independently driving implementation.

• Experience supporting sales-driven teams.
• Experience building leadership development or succession programmes.
• Experience working in a growing business where systems and culture are still being developed.

• Clear HR systems that managers and employees consistently use.
• Better hiring decisions and smoother onboarding.
• Training that produces visible improvements at work.
• Managers who can coach, give feedback and develop their teams.
• A stronger pipeline of future leaders and better retention of high-performing employees.