The Specialists Surgery And Endoscopy Centre香港專科手術及內窺鏡中心 Hiring! Full Time Customer Service Assistant (Call Centre) in Hong Kong - Ricebowl

The Specialists Surgery and Endoscopy Centre is one of the leading medical centres in performing minor operations and endoscopies in Hong Kong. Over the years, we have been striving for excellent medical treatments with holistic patient care and cutting edge technologies. Above all, we are dedicated to offering every of our patient distinguished medical experiences with sincerity, integrity and morality. A new operation model with diagnostic and imaging services will be introduced to provide patients an even more exhaustive range of medical service. To cope with the business development, we are now inviting high caliber candidate to join us with the following position: To cope with the business development, we are now inviting high caliber candidate to join with us.

職位描述:
處理病人電話/線上查詢及進行預約服務;

解答病人有關預約、收費、檢查程序及服務流程等問題;

負責安排、修改及確認病人預約,並根據服務需求作適當調配;

致電病人進行檢查前注意事項講解;

處理病人緊急查詢時,積極及迅速與醫生、護士及相關部門協調溝通,跟進個案進度,確保病人獲得及時、準確及適切的支援服務;

為病人提供優質的服務及協助;

其他一般文書工作。

工作要求:
​​​​DSE畢業或以上;

具有顧客服務或診所工作相關經驗者優先;

熟識電腦操作及中文輸入法;

富責任心、誠實有禮、積極主動;以客戶為導向、勤快及良好時間管理;

操流利廣東話,略懂英語及普通話者優先;

公司會提供合適培訓;

具有任何客戶服務經驗的應屆畢業生均可申請。

5天半工作

星期日及公眾假期休息

另設工作表現獎、有薪年假、醫療津貼及酌情花紅

We offer competitive pay and fringe benefits. Interested parties please send your full resume with current salary and expected salary to Human Resources Department, The Specialists by clicking 'Apply Now".

If you would like to know more about our service or detail, please visit our website *************

The information provided will only be used for recruitment related purposes. All personal information on unsuccessful candidates will be destroyed within 6 months.

Full-time