The House of Taste Hiring! Full Time Restaurant Manager (Non-halal Restaurant) in WP Kuala Lumpur, Earn up to MYR 8,000 - Ricebowl

• Bachelor's degree/diploma in Hospitality Management, Food Service Management or bachelor's decree/diploma in other faculties with prior work experience in the similar sector.

• At least 5 years working experience in the hospitality industry.

• Strong leadership and team management skills.

• Knowledge of food safety and hygiene standards.

• Excellent communication and customer service skills.

• Proficiency in Excel and experience with managing POS systems.

• Ability to handle multiple tasks and work well under pressure.

• Analytical mindset to analyze data and make informed decisions.

• Attention to detail and commitment to service excellence.

• Accountability and responsibility for the smooth and efficient operation of the cafeteria and customer satisfaction.

Job description:

As a Cafeteria Manager, you will assume full responsibility for overseeing the cafeteria of an international bank. Your role involves leading, managing, organizing, coordinating, and promoting various activities with a primary focus on delivering an exceptional customer experience. The position requires strong leadership, customer service skill, problem-solving capabilities, effective communication and organizational skills.

Responsibility and Accountability:

1. Operational Excellence and Leadership:

• Oversee the smooth operation of the cafeteria's food service, including front-of-house and event catering.

• Lead the team to deliver high-quality service, ensuring exceptional customer experiences.

• Foster a positive work environment that encourages teamwork, collaboration, and individual growth.

• Implement, enforce, monitor and feedback regarding company policies, standards, and procedures to maintain operational excellence.

• Take accountability for maintaining operational excellence in all facets of cafeteria management.

• Develop and implement strategies to streamline operations and enhance overall efficiency.

• Provide guidance and support to team members, fostering a culture of continuous improvement and professional growth.

2. Customer Engagement and Relationship:

• Coordinate and organize the team for all customer engagement initiatives.

• Maintain strong customer relationships within the business unit.

• Provide efficient problem solving to address the operations issues effectively.

• Implement strategies to enhance customer satisfaction, address concerns, and ensure a positive overall experience, fostering long-term loyalty.

• Analyze customer feedback and market trends to identify areas for improvement.

• Implement initiatives that enhance customer loyalty, engagement, and overall retention, contributing to the sustained success of the business unit.

3. Event Management:

• Communicate effectively with customers regarding event details and requirements.

• Prepare and issue quotations accurately based on customer requirements.

• Maintain and efile all quotations and update the function report diligently.

• Process orders and follow up with clients to ensure satisfaction.

• Coordinate with the kitchen team and catering operations team to ensure seamless execution of food preparation and service delivery.

• Oversee the billing process to ensure all invoices are issued and payments are collected efficiently.

4. Food Safety and Compliance:

• Ensure strict adherence to House of Taste and the client’s food safety standards, hygiene regulations, and compliance with health regulations.

• Conduct regular inspections and audits to maintain high cleanliness and safety standards.

• Update Event Listing upon confirmed orders.

• Liaise with the operations team to communicate event details and special requests.

• Ensure all event information is accurately conveyed and understood by the relevant teams.

• Assist in the preparation and coordination of events as needed.

5. Cost Management:

• Manage costs effectively, including purchasing and inventory control.

• Implement measures to optimize operational efficiency and reduce wastage.

• Monitor and follow up on pending purchase orders with clients.

• Ensure timely and accurate invoicing and collection of payments.

• Coordinate with the finance team to resolve any billing issues.

6. Training:

• Deliver training programs to team members within the business unit, ensuring that all aspects of the role are covered.

• Develop and implement effective training strategies to enhance the skills and knowledge of the team members, contributing to overall performance improvement.

• Maintain accurate and up-to-date training records for all team members in the business unit.

• Regularly review and update training documentation, including attendance records, performance assessments, and skill development plans.

• Ensure compliance with training requirements and assist in audits by providing detailed and organized training records.

7. Communication and Collaboration:

• Collaborate with marketing team for new products, promotions, community engagement activities to drive business growth and increase user satisfaction rates.

• Collaborate with finance, human resource, marketing and QHSE to ensure accurate submission in timely manner.

• Communicate effectively with all stakeholders, ensuring a cohesive and coordinated approach.

• Communicate effectively with the relevant stakeholders to ensure the billing and collections are carried out accurately and in timely manner.

8. Reporting and Analysis:

• Generate regular reports including key performance indicators, key financial indicators, operational metrics, asset listings, etc.

• Analyze sales data, trends, and customer feedback to identify opportunities for improvement.

• Generate and present the Monthly Client’s Report (MCR) accurately and in a timely manner.

9. Administrative Support:

• Provide general administrative and clerical support including emailing, scanning, copying, update records, submit reports, etc.

• Maintain electronic and hard copy filing systems.

10. Other Duties:

• Assist in the planning and execution of special projects or ad-hoc tasks as required.

• Support other team members, departments and other business units as needed.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay