Boutique Service Crew
We are looking for a hands-on and customer-focused Service crew to deliver great customer experience.
Key Responsibilities
CUSTOMER SERVICE EXCELLENCE
Greet customers warmly and deliver excellent service across all touchpoints with a positive and service-oriented attitude
Introduce products and assist customers with tastings and recommendations
Handle customers’ questions, complaints and feedback with professionalism, respect and empathy
PRODUCT QUALITY
Carefully prepare and serve gelato & complementary products
Safeguard gelato quality and ensure proper handling
BOUTIQUE OPERATIONS & MAINTENANCE
Perform opening, closing and throughout-the-day procedures according to company's standards
Perform cleaning and boutique maintenance to ensure boutique is in tip-top condition
Ensure proper and accurate receiving and delivery of goods at boutique
Assist in restocking supplies and managing inventory
CASHIERING
Operate the point-of-sale (POS) system and handle transactions and payments accurately
FOOD HYGIENE SAFETY
Ensure hygiene and food safety standards are followed at all times
TEAM COLLABORATION
Work closely with fellow service crew members to ensure smooth operations
Participate in pre-shift briefings and boutique meetings
Assist and serve at ad-hoc off-site events
Undertake ad-hoc duties as reasonably assigned from time to time
We Are Looking For Someone Who Is
Service-oriented
Reliable and committed
Honest and professional
Warm and communicative
Aligned with our brand values
REQUIREMENTS
Diploma or higher
Proficient with MS Office and Google Workspace
Able to work shifts, weekends and Public Holidays
5-day work week
No prior working experience needed