Lincoln Energy Hiring! Full Time SENIOR CUSTOMER SERVICE - SALES SUPPORT EXECUTIVE in Selangor, Earn up to MYR 3,500 - Ricebowl

SENIOR CUSTOMER SERVICE & SALES SUPPORT EXECUTIVE

We are looking for an experienced and highly independent Senior Customer Service & Sales Support Executive who can confidently manage customer service and order-related matters with minimal supervision.

This role is ideal for someone who is experienced, proactive, organised and capable of taking responsibility from start to completion, with the potential to grow into a Customer Service Team Lead / Head role.

Key Responsibilities

- Independently manage quotations, customer orders, invoicing and follow-ups.

- Handle customer enquiries and provide professional support via WhatsApp, email and phone.

- Follow up proactively on quotations, orders, deliveries and outstanding matters.

- Coordinate closely with Sales&Marketing and Warehouse&Logistics teams to ensure smooth order fulfilment.

- Handle customer issues professionally and follow through until resolution.

- Maintain accurate customer and order records.

- Manage daily customer service activities with minimal supervision.

- Identify issues, follow up proactively and ensure tasks are completed on time.

- Support the improvement of customer service processes and workflow.

Requirements

- 1 year or above relevant experience in Customer Service, Sales Support, Order Processing or a similar role.

- Strong practical experience in quotation, order processing, invoicing and customer follow-up.

- Proven ability to work independently with minimal supervision.

- Strong communication, coordination, problem-solving and follow-up skills.

- Good working knowledge of Microsoft Office, especially Excel and Word.

- Good command of English and Mandarin, both spoken and written.

- AutoCount experience is an advantage.

- Responsible, organised, detail-oriented and able to prioritise work effectively.

- Candidates with team-leading or supervisory experience are encouraged to apply.

- Mandarin-speaking candidates are preferred.

- Immediate availability is preferred.

Career Progression

For the right candidate, there is a clear opportunity to progress into a Customer Service Team Lead / Head role and take greater responsibility for the overall customer service function.

If you are an experienced Customer Service professional who can work independently, take initiative and get things done, we would like to hear from you (please apply with your updated resume).

Job Type: Full-time

Pay: From RM3,500.00 per month

Work Location: In person