Ximplicity Hiring! Full Time CUSTOMER SERVICE (FULL TIME) - Dec Intake in Federal Territory, Earn up to MYR 2,800 - Ricebowl

Customer Service (Full-Time)

Location: VIDA Bukit Ceylon, Corporate office in Kuala Lumpur
Employment Type: Full-Time
Working Arrangement: Shift-Based

About the Role

We are looking for a responsible, proactive and customer-oriented Customer Service to join our team. You will be responsible for providing customer support and monitoring the daily operations of our unmanned convenience stores located within premium residential condominiums across the Klang Valley.

This role offers an opportunity to work in a technology-driven retail environment, where you will play an important part in ensuring smooth store operations and delivering a positive customer experience.

Key Responsibilities

1. Customer Service & Support

• Attend to customer inquiries, feedback and complaints through designated communication channels.
• Provide timely assistance and effective solutions to customer-related issues.
• Ensure a positive and seamless shopping experience for customers.

2. Store & System Monitoring

• Monitor daily store operations remotely through CCTV and store management systems.
• Ensure store systems and equipment are operating properly.
• Identify, report and follow up on technical issues, system errors or operational irregularities.

3. Operational Coordination

• Coordinate and provide support for supplier deliveries and stock replenishment.
• Liaise with relevant internal teams to resolve store-related operational issues.
• Monitor store cleanliness, organisation and overall condition.
• Escalate operational matters to the relevant personnel when necessary.

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Job Requirements

• Minimum SPM qualification or equivalent.
• Good communication skills with a customer-focused mindset.
• Proactive, responsible and detail-oriented.
• Able to work independently with minimal supervision.
• Good problem-solving and multitasking abilities.
• Comfortable using computers, mobile applications and digital systems.
• Willing to work on a shift basis, including weekends and public holidays.
• Previous experience in customer service, call centre or retail operations will be an added advantage. Fresh graduates are encouraged to apply.

Working Hours

• Full-time, shift-based working arrangement.
• Shift schedules will be assigned according to operational requirements.
• Must be flexible to work on rotating shifts, including weekends and public holidays.

Salary & Benefits

• Competitive salary (based on experience and suitability).
• On-the-job training will be provided.

How to Apply

Interested candidates are invited to submit their updated resume to:

Email: *************

Please indicate "Application – Customer Service" in your email subject.

Join us and be part of the growing technology-driven retail industry!

Pay: RM2,300.00 - RM2,800.00 per month

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)
• English (Required)

Location:

• Kuala Lumpur (Preferred)

Work Location: In person