ETeam Hiring! Full Time Mandarin Customer Support Executive | Immediate Hiring | Kuala Lumpur in Federal Territory - Ricebowl

IMMEDIATE HIRING | MANDARIN CUSTOMER SUPPORT EXECUTIVE | MALAYSIA

Location: Malaysia

Employment Type: Full-Time | Permanent

Workplace: On-site

Process: Voice & Non-Voice

Are you fluent in Mandarin and looking for your next career opportunity in Malaysia?

We are currently hiring enthusiastic and customer-focused Mandarin speakers to join our Customer Support team in Kuala Lumpur. This is an excellent opportunity to work in a professional, multicultural environment and build a rewarding career in the Customer Experience industry.

Why Join Us?

• Immediate Hiring Opportunity
• Permanent and Full-Time Position
• Voice and Non-Voice Processes Available
• Opportunity to support customers via Phone, Chat, and Email
• International and Multicultural Work Environment
• Career Growth and Development Opportunities
• Professional Training and Support
• Convenient Kuala Lumpur Location

Key Responsibilities

• Provide professional customer support to Mandarin-speaking customers
• Handle customer enquiries through Voice, Chat, and Email channels
• Communicate effectively in both Mandarin and English
• Understand customer concerns and provide accurate and timely resolutions
• Maintain high standards of customer satisfaction and service quality
• Record and document customer interactions accurately
• Collaborate with internal teams to ensure effective issue resolution

Who Are We Looking For?

• Fluent in Mandarin, both spoken and written
• Good command of English
• Previous experience in Customer Service, Call Center, BPO, or Contact Centre is an advantage
• Candidates with at least 6 months of relevant experience are encouraged to apply
• Strong communication and active listening skills
• Good problem-solving abilities
• Comfortable working in Voice and/or Non-Voice customer support
• Customer-focused with a positive and professional attitude