Dessert Captain Sdn. Bhd. Hiring! Full Time Team Leader in WP Kuala Lumpur, Earn up to MYR 2,500 - Ricebowl

Malaysian Only

Minimum of 1-2 years of experience in a supervisory role within the food and beverage industry.

Proven ability to lead and motivate a team, fostering a positive and productive work environment.

Strong understanding of inventory management principles, including stock control, ordering, and minimizing waste.

Experience in training and developing staff to ensure high standards of service and operational efficiency.

Excellent problem-solving and decision-making skills to address operational challenges effectively.

Proficiency in both English and Bahasa Malaysia, with strong communication and interpersonal skills.

Ability to work flexible hours, including evenings, weekends, and public holidays, as required by business needs.

A customer-focused approach with a commitment to delivering exceptional guest experiences.

Knowledge of health, safety, and hygiene regulations within the food and beverage sector.

Ability to manage multiple tasks simultaneously and work efficiently under pressure.

Supervise and coordinate daily operations of the outlet, ensuring smooth service delivery and adherence to company standards.

Lead, train, and motivate a team of service staff, fostering a positive and productive work environment.

Manage inventory levels, including ordering, receiving, and stock rotation, to minimize waste and ensure availability of products.

Handle customer inquiries, feedback, and complaints promptly and professionally, resolving issues to ensure customer satisfaction.

Implement and enforce operational policies and procedures, including health, safety, and hygiene regulations.

Assist in the development and execution of sales and marketing initiatives to drive revenue and customer traffic.

Monitor staff performance, conduct regular performance reviews, and provide constructive feedback for development.

Collaborate with other departments to ensure seamless operations and effective communication.

Maintain accurate records of sales, inventory, and staff activities, and generate reports as required.

Ensure the cleanliness and maintenance of the outlet premises, equipment, and facilities.