RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Service Desk in - Ricebowl

We're Hiring: Service Desk!

We are looking for a dedicated and customer-focused Service Desk professional to join our team. In this role, you will be the first point of contact for technical support, ensuring prompt and effective resolution of IT issues for end-users. If you have a passion for problem-solving and providing excellent service, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk

What You'll Do:
️ Provide first-level technical support via phone, email, or in person
Troubleshoot hardware and software issues efficiently
Log and track incidents using ticketing systems
Escalate complex problems to relevant teams when necessary
Assist users with basic IT guidance and training
Ensure timely follow-up and resolution of user requests

What We're Looking For:
Minimum 1 year of experience in a similar IT support or service desk role
Strong communication and interpersonal skills
Solid understanding of Windows/Mac OS environments
Familiarity with ticketing tools (e.g., ServiceNow, Jira)
Ability to multitask and prioritize under pressure
Customer-oriented mindset with attention to detail

Ready to deliver top-notch IT support? Apply now and become part of our dynamic team!