Armstrong Asia Hiring! Full Time Group Senior Manager, HR Shared Services in - Ricebowl

Position Summary

We are seeking a dynamic and experienced Senior HR Manager with a specialized focus on delivering Group HR shared services and ensuring HR operational excellence. As a key member of our HR team, you will play a crucial role in overseeing and driving HR projects / initiatives across HR pillars to enhance efficiency, streamline processes, and elevate the overall employee experience.

Reporting to the Group Head of HR, you will be responsible for overseeing the Group HR Shared Services which includes design and successful delivery of HR operational processes for the Group and streamlining of workflow through use of automation and technology. You will own the implementation of HR projects / initiatives, with the primary focus to deliver world-class HR Shared Services for the Group.

This position will also take on secondary role as the HR Business Partner for certain business areas. You will also serve as a strategic partner to the Group Head of HR and senior stakeholders in the assigned business area in developing and executing HR strategies and policies that align with the organization's goals and objectives.

This dual role as a Senior HR Manager and Senior HR Business Partner (HRBP) is an opportunity for a seasoned professional to have a significant impact on our Group’s HR function. This role will be overseeing 2-3 direct reports.

Responsibilities

Group HR Shared Services (HRSS) Leadership

• HRSS Strategy & Operations: Develop and oversee the Group HRSS operating model, processes, technology, and service delivery across countries.
• Budget & Vendor Management: Manage HRSS budgets, vendor selection, and cost optimisation.
• Change Management: Drive process improvements, organisational change, and cultural alignment.
• Service Excellence: Establish and monitor SLAs and KPIs to enhance operational efficiency, compliance, and employee experience.
• Team Leadership: Lead and develop a high-performing HRSS team while supporting Group HR initiatives and regional operations.

HR Projects & Initiatives

• Project Management: Lead HR projects and initiatives, ensuring timely delivery within budget and alignment with organisational objectives.
• Cross-Functional Collaboration: Work with stakeholders to identify improvement opportunities, implement solutions, and drive change management.
• Risk & Progress Monitoring: Track project milestones, manage risks, and address challenges to ensure successful implementation.

Data & Analytics

• HR Analytics: Leverage HR data to evaluate service performance, identify trends, and drive continuous improvement.
• Management Reporting: Prepare and present HR performance reports and recommendations to senior leadership.
• Data Governance: Establish best practices for HR data management, reporting accuracy, and consistency.

Compliance & Risk Management

• Regulatory Compliance: Ensure Group and Country HR processes comply with applicable labour laws, regulations, and internal policies.
• Risk Mitigation: Identify and address operational HR risks through preventive and corrective measures.
• Audit Management: Lead and support internal and external HR audits to maintain compliance and operational integrity.

HR Business Partnering

• Strategic Business Partnering: Partner with senior business leaders to deliver HR strategies and programmes aligned with operational needs.
• HR Operations Oversight: Oversee assigned HR teams in recruitment, payroll, benefits administration, and employee services.
• HR Advisory & Support: Provide guidance on HR policies, procedures, employee matters, and day-to-day HR operations.
• HR Integration: Facilitate collaboration and alignment between HRSS and other HR functions.

Experience and Qualifications

• Minimum of 12 years of progressive Human Resources or Group Shared Service experience with a track record of successful HR transformation / process improvements.
• Minimum of 3 years of experience as a people manager, with demonstrated success in building, leading and motivating effective teams.
• Experience designing and implemented HR Shared Services for SG and regional offices, including HR systems and automation tools.
• Ability to prioritize, multi-task and manage multiple projects successfully in a fast-paced and dynamic environment.
• Logical reasoning and problem-solving skills to troubleshoot issues.
• Ability to work both independently and to lead teams to establish and meet deadlines, goals, and objectives.
• Driven, high energy; self-motivated and results-oriented.
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making.
• Exposure to Singapore, Malaysia, Thailand and China markets and teams
• Bachelor’s degree in Business, Human Resources, or related field.