Natrad Food Hiring! Full Time Assistant Manager, Order Management - Business Systems in Selangor, Earn up to MYR 7,000 - Ricebowl

Key Responsibilities:

1. Order Management & Customer Fulfilment

• Manage the end-to-end order processing cycle from order receipt to invoicing and delivery completion.
• Monitor order status, backlog, fulfilment progress, and customer delivery commitments.
• Coordinate with Sales, Warehouse, Logistics, and Finance teams to ensure accurate and timely order fulfilment.
• Resolve order discrepancies, delivery issues, customer claims, and operational escalations.
• Ensure compliance with company pricing, promotional activities, and customer requirements.

2. Inventory & Stock Allocation

• Monitor inventory availability and fulfilment requirements across customers.
• Manage stock allocation during inventory shortages to maximize service levels and business priorities.
• Track backorders, stock shortages, and replenishment requirements.
• Work closely with Supply Chain, Procurement, and Warehouse teams to improve product availability.

3. Customer Billing & Portal Management

• Oversee invoice generation, credit notes, and billing documentation.
• Ensure timely invoice submission through customer portals and EDI platforms.
• Track invoice submission status, payment processing, and rejected invoices.
• Coordinate with customers and internal departments to resolve invoice-related issues and payment delays.

4. Business Systems Management -

• Serve as the key user and administrator for:
• Electronic Data Interchange (EDI)
• Document Management System (DMS)
• Sales Force Automation (SFA)
• Proof of Delivery (POD) System
• ERP Systems
• Customer Portals
• Lead system enhancements, process automation initiatives, and digital transformation projects.
• Ensure master data accuracy, system integration, and user compliance.

5. Delivery & Documentation Control

• Monitor Proof of Delivery (POD) collection and completion rates.
• Ensure Sales Orders, Purchase Orders, GRNs, RTVs, Delivery Orders, Invoices, PODs, and customer documents are properly maintained and filed.
• Support audit requirements through accurate documentation and record management.

6. Reporting & KPI Management

• Prepare and analyze operational performance reports and dashboards.
• Monitor key performance indicators including : Order Fill Rate (OFR) ,On-Time Delivery (OTD), On-Time In Full (OTIF) ,Order Fulfilment Rate ,Inventory Availability, Backorder Rate , POD Completion Rate , Invoice Submission Accuracy and Customer Service Level Achievement
• Conduct root cause analysis and implement corrective actions to improve operational performance.
• Lead continuous improvement initiatives to enhance efficiency, productivity, and customer satisfaction.

7. Team Leadership

• Lead, coach, and develop the Order Management team.
• Monitor team productivity, service standards, and KPI achievement.
• Collaborate effectively with cross-functional departments and external stakeholders.

Requirements:

• Bachelor's Degree or Diploma in Supply Chain Management, Business Administration, Logistics, Operations Management, or a related field.
• Minimum 5 years of experience in Order Processing, Customer Service, Supply Chain, Logistics, or Operations.
• At least 2 years of supervisory or team leadership experience.
• Hands-on experience with ERP systems, EDI, customer portals, SFA, POD systems, or other business applications.
• Strong analytical, problem-solving, and reporting skills.
• Proficient in Microsoft Excel and data analysis.
• Excellent communication and stakeholder management skills.
• Experience in FMCG, Food Service, Manufacturing, Distribution, or Trading industry will be an added advantage.

Pay: RM6,000.00 - RM7,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Maternity leave

Work Location: In person