Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Care Specialist in Selangor, Earn up to MYR 4,000 - Ricebowl

Minimum SPM qualification.

Fresh graduates are welcome to apply.

Able to communicate in Mandarin and English.

Customer service experience is preferred.

Basic computer skills.

Good communication skills and positive attitude.

Willing to work rotational shifts.

Handle inbound customer inquiries via phone, email, and chat, providing accurate and efficient solutions.

Identify customer needs, clarify information, research issues, and provide solutions or alternatives.

Document customer interactions, transactions, comments, and complaints accurately in the CRM system.

Follow communication procedures, guidelines, and policies.

Escalate unresolved issues to the appropriate internal teams for further investigation and resolution.