Alphv Recruit Hiring! Full Time Customer Service (Mandarin Speakers) in Federal Territory, Earn up to MYR 10,000 - Ricebowl

Customer Service Executive (Mandarin Speakers)

客户服务专员

We welcome Mandarin-speaking candidates from all backgrounds! Whether you have experience in administration, sales, retail, customer service or similar roles, we'd love to hear from you. If you speak Mandarin and are keen to explore a new opportunity, you're encouraged to apply!

• Supporting a diverse portfolio of international clients.
• Benefit from comprehensive onboarding and training during your probation period to
• ensure your success.
• Enjoy competitive perks, including generous allowances and a wide range of benefits.

Key Responsibilities:

• Handle inbound and outbound customer interactions in both Mandarin and English.
• Respond to customer enquiries, provide accurate information, and assist with service-related requests.
• Conduct outbound calls and follow-ups to provide updates, gather information, and
• resolve outstanding issues.
• Escalate technical bugs, system issues, and technical enquiries to the Application Support team for further investigation and resolution.
• Maintain accurate customer records, follow established procedures, and ensure a positive customer experience.

Requirements:

• Language: Proficient in both Mandarin and English.
• Education: Diploma or Degree holder.
• Communication: Strong verbal and written communication skills for inbound and
• outbound customer interactions.
• Customer Service: 0-1 years experience in customer service, call centers, or customer support is an advantage.
• Soft Skills: Patient, service-oriented, adaptable, and comfortable handling customer calls.

Career Level

• Diploma or Degree holders.
• Entry-level to junior customer service professionals.
• Mandarin speakers from all career backgrounds.

Would you be curious to learn more about this opportunity?

I'd be happy to share more about the company, the role, and the hiring process.

• Reach me at: ************* / +************* 5853

Cheers,
Sarvesh Dhar.
Tech Recruitment Consultan - Alphv Recruit - Developer Kaki

Pay: RM5,000.00 - RM10,000.00 per month

Benefits:

• Health insurance
• Meal allowance

Language:

• Mandarin (Required)

Work Location: In person