Encubic Hiring! Full Time Customer Support Coordinator – Repairs - 3D Printing in Federal Territory, Earn up to MYR 5,000 - Ricebowl

You’ll own customer follow-ups and keep chats moving after a case is handed to Repairs, 3D Printing, or Logistics.

What you’ll do

• Monitor open chats and schedule follow-ups. Track who’s handling each case and when the customer is due for an update. Follow up proactively until the case is closed.
• Coordinate orders, shipments, and pickups with Logistics. Confirm order and delivery details, track progress, and update customers in chat.
• Arrange and lead short daily check-ins with Repairs, 3D Printing, and Logistics to review pending cases, confirm who’s handling each action, and agree on deadlines.
• Use the AI agent to summarise chats, flag pending follow-ups, and draft replies. Verify details before sending and escalate urgent or overdue cases to the manager.

What we’re looking for

• Organised and proactive, with the ability to manage multiple chats and coordinate across teams.
• Clear written English and Bahasa Malaysia, and comfortable using chat tools and AI assistants.
• Customer service experience or basic 3D printing knowledge is a plus.

Pay: RM3,500.00 - RM5,000.00 per month

Work Location: In person