Beyondsoft Malaysia Hiring! Full Time Customer Support Representative in Federal Territory - Ricebowl

Responsibilities:

• Provide timely and professional customer support to players through live chat, emails,support tickets, app store reviews, and other communication channels to enhance user satisfaction.

• Handle players' inquiries, feedback, and complaints, ensuring timely follow-up and resolution. Escalate complex issues to the relevant headquarters teams when necessary.

• Collect, organize, and summarize player feedback and suggestions. Assist in conducting user research based on business needs to support service and product improvements.

• Support customer service localization, including FAQs, email templates, customer service scripts, and other relevant materials.

• As business requires, the employee may be placed on standby or temporarily assigned other tasks. Such assignments will remain within the scope of the role's core competencies and will not materially deviate from the core responsibilities of the original position.

Requirements:

• Passionate about gaming, particularly MOBA and FPS games. Familiarity with relevant games, extensive gaming experience, or in-depth game knowledge will be an advantage.

• Excellent communication and interpersonal skills, with strong empathy and a customeroriented mindset.

• Previous experience in customer service, customer support, call centers, or the gaming industry will be highly preferred.

• Proficient in Microsoft Office applications, including Word and Excel, with basic documentation and data-handling skills.