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Fund Operations & Client Support Associate




Role summary Provide day-to-day operational and client support across fund, investor, bank, broker, custodian and regulatory matters. Coordinate onboarding, transaction processing, reporting, compliance/AML/KYC and service‑provider interactions to ensure efficient fund operations and excellent client service.
Key responsibilities

• Act as primary operational support to the RM on client, fund, bank, broker, custodian and admin matters.
• Coordinate with clients, fund administrators, custodians, banks, brokers, auditors, corporate secretaries, tax agents and other service providers.
• Support client and investor onboarding: collect, review and submit KYC/documents and supporting information.
• Assist clients with payment instructions (prepare details, check completeness, follow up with banks/custodians/administrators).
• Support investor subscription, redemption, transfer, distribution, cash proceeds and contract‑note follow‑up.
• Handle client queries on distributions, redemption proceeds, cash movements, payment status and documentation.
• Prepare and coordinate monthly investor updates (performance tables/charts, manager commentary, fund data, risk warnings) and distribute to investors/counterparties.
• Maintain and update performance spreadsheets and market comparison charts; coordinate monthly fund commentary, performance attribution and manager updates with the RM.
• Review and follow up on fund administrator deliverables (NAV packs, investor registers, fund reports).
• Prepare and coordinate board resolutions, written resolutions, meeting minutes and related documentation.
• Prepare and follow up on invoices for management fees, service providers, administration, audit, corporate secretarial and other fund/company expenses; manage approval and payment follow‑up and record keeping.
• Follow up on audit matters, financial statements, filings and administrator queries.
• Maintain records of key fund matters, investor communications, operational instructions and outstanding actions.
• Place trade instructions with banks/brokers/custodians per RM/investment manager instructions and monitor execution, settlement and confirmations.

• Assist with onboarding reviews: KYC documentation, accredited investor checks, source of wealth/funds reviews and screening follow‑up.
• Coordinate with external compliance consultants and fund administrators on AML/KYC matters.
• Maintain compliance registers/trackers (onboarding logs, outsourcing registers, periodic review trackers).
• Support preparation/follow‑up for compliance meetings, reports, internal reviews and audit/regulatory requests.
• Assist with MAS surveys and other regulatory/reporting matters (information gathering, drafting responses, follow‑up).
• Coordinate updates to policies, procedures, compliance manuals and internal control documents.
• Support periodic due diligence and service‑provider reviews.

• Support onboarding of banks, brokers, custodians, RMs and external counterparties (account opening, maintenance, signatory updates, trading authority, LPOA).
• Coordinate SFTP/data‑feed access and reporting access arrangements with vendors and counterparties.
• Act as liaison between fund administrators and investors for subscriptions into sub‑funds; coordinate subscription documents, KYC and follow‑up queries.
• Coordinate with internal and external stakeholders to ensure timely completion of subscription/onboarding matters.
• Serve as central coordination point across management, clients, administrators, banks, brokers, custodians, auditors and compliance advisers.

Qualifications & experience

• Bachelor’s degree in Finance, Business, Accounting, Law or related discipline.
• 5+ years’ experience in fund operations, private funds, wealth management operations, custody or related middle/back‑office roles. Experience with fund administrators and custodians preferred.
• Practical knowledge of KYC/AML processes and regulatory obligations (e.g., MAS / relevant jurisdictional rules).
• Familiarity with NAV packs, subscriptions/redemptions, investor registers, trade settlement and corporate secretarial documentation.

Skills & competencies

• Strong operational and client service orientation; attention to detail and rigor in documentation.
• Solid organisational and time‑management skills; ability to handle multiple tasks and follow up effectively.
• Good written and verbal communication; able to prepare investor updates, meeting minutes and correspondence.
• Proficiency in Excel (performance spreadsheets, reporting), MS Office and willingness to work with reporting/SFTP tools.
• Team player, proactive, reliable, and able to escalate issues appropriately.
• High integrity and good judgment with confidential information.

Desirable

• Certifications such as ACAMS, CISI, CFA (candidate) or similar.
• Experience with specific fund admin platforms or custody/trading platforms.
• Prior exposure to audit and fund accounting.

• Opportunities for professional development and certification support.

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