Perky Lash Hiring! Full Time Livestream Operation Executive in Johor, Earn up to MYR 3,500 - Ricebowl

Job Responsibilities

1. Livestream Operations

* Assist with TikTok Live, Shopee Live and other livestream sessions.

* Support the host during livestreams.

* Monitor and reply to customer comments and enquiries during live.

* Provide product, pricing, promotion and stock information.

* Update product links, vouchers and promotions during live.

* Assist with basic livestream setup and ensure smooth operation.

2. Customer Service & Social Media

* Reply to customer enquiries through TikTok, Shopee, Instagram, Facebook, WhatsApp and other platforms.

* Handle enquiries about products, orders, promotions, delivery and stock.

* Assist with daily social media posting and product updates.

* Monitor comments, messages and customer feedback.

* Escalate customer issues to the relevant team when necessary.

3. E-Commerce Operations

* Process and manage online orders.

* Coordinate order packing, courier booking and delivery.

* Update tracking information and follow up on deliveries.

* Handle order issues such as delayed parcels, missing items or wrong addresses.

* Maintain proper records of orders and customer enquiries.

4. Reporting & Team Support

* Prepare simple daily reports on livestream sales and orders.

* Monitor livestream performance, including viewers, comments, clicks and orders.

* Support sales campaigns, product launches and promotional events.

* Work closely with the livestream host, marketing and operations teams.

Requirements

* Minimum SPM, Diploma or equivalent.

* Experience in e-commerce, livestream, TikTok, Shopee or social media is preferred.

* Good communication and customer service skills.

* Able to work independently and as part of a team.

* Willing to learn and work in a fast-paced environment

Pay: RM2,800.00 - RM3,500.00 per month

Work Location: In person