PATH INFOTECH PTE. LTD. Hiring! Full Time Hiring for Application Support Analyst- AWS Cloud Experience in Central Region (Singapore), Earn up to SGD 4,000 - Ricebowl

Role and Responsibilities

•            Improve IT Operation business process and documentations.

•            Triage of issues, including logging, tracking, routing and categorizing of reported incidents and service requests.

•            Support users and provide resolution for L1 issues, including common problem / issue in FAQ, inquiries and essential troubleshooting tasks.

•            Managing of the service desk common mailbox.

•            Prepare monthly report and support User Access Matrix review.

•            Communication of operation matters to stakeholders (e.g. System downtime, New implementations)

•            Years of Experience: At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems

Requirements / Qualifications

Requirements / Qualifications

•            Bachelor’s degree in Computer Science, Information Technology, or a related field.

•            Strong analytical and problem-solving skills.

•            Excellent communication and interpersonal skills

•            Ability to work collaboratively in a team environment.

•            Have experienced in using AWS services.