Vvinners Technology Hiring! Full Time ERP Helpdesk Support Engineer in 43300, Earn up to MYR 3,500 - Ricebowl

1–2 years of experience in IT helpdesk or technical support is an advantage (Fresh graduates are encourage to apply)

Basic understanding of database concepts, web applications, and Microsoft 365.

Familiarity with ticketing systems (e.g., ManageEngine, Zendesk, JIRA, etc.) is an added advantage.

Strong analytical, troubleshooting, and problem-solving skills.

Detail-oriented, organized, and able to multitask independently.

Strong communication and customer-service mindset.

Able to work rotating shifts on time and reliably.

Provide remote helpdesk support for the client's internal ERP system.

Respond to and resolve ERP-related user enquiries and technical issues.

Diagnose system issues by identifying root causes through logical analysis and troubleshooting.

Communicate with users professionally through email and Microsoft Teams.

Review ticket history to identify recurring issues, patterns, and possible solutions.

Record and document issues, troubleshooting steps, and resolutions accurately in the ticketing system.

Manage, prioritize, and follow up on multiple open support cases to ensure timely resolution.

Escalate complex or unresolved issues to the relevant internal technical teams when required.

Provide clear and timely updates to users regarding the progress of their support cases.

Maintain a high standard of customer service and ensure a positive user support experience.