DESERT DESSERT PTE. LTD. Hiring! Full Time Brand Operations Executive in Islandwide (Singapore), Earn up to SGD 2,300 - Ricebowl

The Brand Operations Executive is responsible for maintaining service excellence, strong product knowledge, and brand consistency at the outlet. This role bridges daily café operations with brand building — ensuring that every customer experience reflects the brand’s core values of quality, warmth, and happiness.

The position requires leadership in front-of-house (FOH) training, customer engagement, and sales performance while supporting in-store branding and product presentation.

Job Responsibilities

• Online Sales & Customer Engagement
• Train FOH staff on service quality, product knowledge and brand communication
• Conduct regular service audits and refreshers to ensure high standards
• Engage with customers to provide personalised service and collect feedback
• Identify and execute upselling or pairing opportunities to increase sales
• Manage product display, cleanliness and consistency of visual merchandising
• Supplort implementation of seasonal campaigns, festive displays, and product launches
• Monitor daily sales performance and suggest in-store improvements or activities
• Work with management to refresh menu items regularly, ensuring freshness and novelty

Job Requirements

• Min 2 years' experience in cafe, F&B or retail operations
• Strong passion for service excellence and hospitality
• Able to train and motivate staff to deliver consistent quality
• Good communication and customer engagement skills
• Organized, proactive and detail-oriented in operations execution
• Basic understanding of branding, merchandising, or marketing is an advantage
• Flexible to work on weekends and public holidays
• Positive attitude and teamwork mindset