DCAP Digital Hiring! Full Time Client Success Executive in Federal Territory - Ricebowl

Summary: Responsible for building strong relationships with clients to ensure satisfaction, retention, and long-term success. This role serve as the main point of contact, addressing client needs, providing support, and identifying opportunities to enhance value through product adoption and service optimization.

Location

Kuala Lumpur

Job Scope

• Provide business analysis support to the team including preparing analytic reports and handling correspondence.
• Ensure all documents, records and files are properly maintained via electronically stored and/or hardcopy.
• Serve as the point of contact for relevant parties, managing communications and disseminating related information.
• Assist team head in conducting regular business reviews with clients to ensure client's satisfaction and areas for improvement.
• Provide implementation support and keep client updated on new products and services.
  
  

Requirements

• At least 1 year of experience in business admin support or business analysis in the financial services industry (fresh graduates welcome to apply).
• Bachelor's degree in business admin, analytic, marketing, or any related field.
• Agile, adaptable and resourceful personality.
• Strong problem-solving skills and experience with Microsoft Office, Excel.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Have own transportation is a plus.