- Outram Central Region (Singapore) Singapore
FOCUS MOVEMENT PTE. LTD. Hiring! Full Time Front Desk - Client Experience Executive in Central Region (Singapore), Earn up to SGD 3,200 - Ricebowl
Front Desk - Client Experience Executive
FOCUS MOVEMENT PTE. LTD.
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Job title:
Front Desk & Client Experience Executive (Full-Time) — Pilates & Physiotherapy Studio, Raffles Place
Salary:
$2500 - $3200
Job description:
Focus Movement is a clinical Pilates and physiotherapy studio in the heart of Raffles Place, with over 20 years of expertise in movement-based rehabilitation. We’re the Singapore host studio for Polestar Pilates, the internationally recognised instructor training programme, and our team of physiotherapists and Pilates instructors work side by side to help clients recover, get stronger and move well for life.
We’ve just opened our second studio, right next door at Malacca Centre, dedicated to private sessions and physiotherapy. Two studios means more clients, more sessions and more moving parts, and we need one more great person at the front of house to hold it all together.
This is the role for you if you like being the person everyone is glad to see when they walk in, you’re calm when three things happen at once, and you’d rather work somewhere that invests in your health than somewhere that just talks about it.
What you’ll do
Be the first face and first voice of Focus Movement across both studios: greeting clients, checking them in, and making every visit feel personal
Run the day on MindBody: class and appointment bookings, waitlists, payments, packages and schedule changes (full training provided)
Handle enquiries over email, phone and WhatsApp with a warm, quick, professional touch, and turn first-time enquiries into first-time visits
Guide new clients through our introductory packages and help them find the right class, instructor or physiotherapist
Coordinate closely with our physiotherapists and instructors so sessions start on time and clients are never left waiting
Keep the studios looking and feeling premium: opening and closing routines, tidy studio floors, fresh towels and well-stocked amenities
Support our Polestar instructor training courses on course weekends, from registering trainees to looking after visiting educators
Spot what’s not working and tell us. We run lean and we act on good ideas fast
What we’re looking for
1–2 years in a customer-facing role: hospitality, fitness, clinic, retail or similar. Fresh graduates with the right attitude are welcome to apply
Genuinely warm and unflappable. You remember names, notice when someone’s having a rough day, and stay composed when the schedule shifts
Organised and reliable: you follow through, you don’t drop things, and you’re comfortable owning the day-to-day running of a busy studio
Clear, confident communicator in English, in person and in writing. An additional language is a plus with our diverse client base
Comfortable with booking software and the Google Workspace tools. MindBody experience is a bonus, not a requirement
An interest in Pilates, movement or wellness. You don’t need to be an expert, but you should be curious
Able to work a 5-6 day week on a rotating roster, including weekends and some public holidays
Why you’ll want to work here
Complimentary Pilates classes. We believe in movement for our clients and our team
Work alongside experienced physiotherapists and Polestar-trained instructors in a studio that treats education as part of the culture
Be part of a growing business at an exciting moment: two studios, a strong client base and a team that likes each other
A close-knit team of 28 across five service lines, so your work is visible and your voice is heard
Full-time employment with CPF, annual leave and medical benefits
Central CBD location, minutes from Raffles Place and Telok Ayer MRT
How to apply
Send your resume and a short note on why this role is for you to ************* Tell us about a time you turned an unhappy customer into a happy one. We read every application and reply to every candidate.
Focus Movement Pte Ltd
22 Malacca Street, #08-00 RB Capital Building, Singapore 048980
https://focusmovement.sg
We are an integrated Pilates and physiotherapy studio who believe that everyone can reach their personal health and fitness goals and achieve their optimum state of health.
At Focus Movement we want to make sure that you not only heal your body of injuries, but also ensure that your body stays strong and flexible so that it can carry you through your day-to-day activities and the rest of your life. After all, your true age is not measured in years but by how flexible your spine is, so we want to make sure you stay young for as long as possible.
Our approach is based on creating a Pilates and physiotherapy environment that focuses on effective and safe exercise and treatment to assist you in achieving your goals as fast and effectively as possible.
We strive to ensure our instructors have industry leading knowledge and technique in order to provide you with the best level of instruction. We are well placed to do this as we are the proud host and appointed training centre for the internationally recognised Polestar Pilates Instructor Education Courses.
Front Desk & Client Experience Executive (Full-Time) — Pilates & Physiotherapy Studio, Raffles Place
Salary:
$2500 - $3200
Job description:
Focus Movement is a clinical Pilates and physiotherapy studio in the heart of Raffles Place, with over 20 years of expertise in movement-based rehabilitation. We’re the Singapore host studio for Polestar Pilates, the internationally recognised instructor training programme, and our team of physiotherapists and Pilates instructors work side by side to help clients recover, get stronger and move well for life.
We’ve just opened our second studio, right next door at Malacca Centre, dedicated to private sessions and physiotherapy. Two studios means more clients, more sessions and more moving parts, and we need one more great person at the front of house to hold it all together.
This is the role for you if you like being the person everyone is glad to see when they walk in, you’re calm when three things happen at once, and you’d rather work somewhere that invests in your health than somewhere that just talks about it.
What you’ll do
Be the first face and first voice of Focus Movement across both studios: greeting clients, checking them in, and making every visit feel personal
Run the day on MindBody: class and appointment bookings, waitlists, payments, packages and schedule changes (full training provided)
Handle enquiries over email, phone and WhatsApp with a warm, quick, professional touch, and turn first-time enquiries into first-time visits
Guide new clients through our introductory packages and help them find the right class, instructor or physiotherapist
Coordinate closely with our physiotherapists and instructors so sessions start on time and clients are never left waiting
Keep the studios looking and feeling premium: opening and closing routines, tidy studio floors, fresh towels and well-stocked amenities
Support our Polestar instructor training courses on course weekends, from registering trainees to looking after visiting educators
Spot what’s not working and tell us. We run lean and we act on good ideas fast
What we’re looking for
1–2 years in a customer-facing role: hospitality, fitness, clinic, retail or similar. Fresh graduates with the right attitude are welcome to apply
Genuinely warm and unflappable. You remember names, notice when someone’s having a rough day, and stay composed when the schedule shifts
Organised and reliable: you follow through, you don’t drop things, and you’re comfortable owning the day-to-day running of a busy studio
Clear, confident communicator in English, in person and in writing. An additional language is a plus with our diverse client base
Comfortable with booking software and the Google Workspace tools. MindBody experience is a bonus, not a requirement
An interest in Pilates, movement or wellness. You don’t need to be an expert, but you should be curious
Able to work a 5-6 day week on a rotating roster, including weekends and some public holidays
Why you’ll want to work here
Complimentary Pilates classes. We believe in movement for our clients and our team
Work alongside experienced physiotherapists and Polestar-trained instructors in a studio that treats education as part of the culture
Be part of a growing business at an exciting moment: two studios, a strong client base and a team that likes each other
A close-knit team of 28 across five service lines, so your work is visible and your voice is heard
Full-time employment with CPF, annual leave and medical benefits
Central CBD location, minutes from Raffles Place and Telok Ayer MRT
How to apply
Send your resume and a short note on why this role is for you to ************* Tell us about a time you turned an unhappy customer into a happy one. We read every application and reply to every candidate.
Focus Movement Pte Ltd
22 Malacca Street, #08-00 RB Capital Building, Singapore 048980
https://focusmovement.sg
We are an integrated Pilates and physiotherapy studio who believe that everyone can reach their personal health and fitness goals and achieve their optimum state of health.
At Focus Movement we want to make sure that you not only heal your body of injuries, but also ensure that your body stays strong and flexible so that it can carry you through your day-to-day activities and the rest of your life. After all, your true age is not measured in years but by how flexible your spine is, so we want to make sure you stay young for as long as possible.
Our approach is based on creating a Pilates and physiotherapy environment that focuses on effective and safe exercise and treatment to assist you in achieving your goals as fast and effectively as possible.
We strive to ensure our instructors have industry leading knowledge and technique in order to provide you with the best level of instruction. We are well placed to do this as we are the proud host and appointed training centre for the internationally recognised Polestar Pilates Instructor Education Courses.
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