Odyssey Charter High School Hiring! Full Time IT Support Specialist - Educational Technology Coordinator - Systems Administrator in - Ricebowl

Role Description This full-time hybrid role is based in Singapore, with a combination of on-site work and some work-from-home flexibility. The IT Support Specialist / Educational Technology Coordinator / Systems Administrator will provide day-to-day technical support for staff and students, including troubleshooting hardware and software issues, configuring and maintaining desktop computers, and managing user accounts and access. The role will coordinate educational technology tools and platforms, support learning management systems, and assist educators in integrating technology into instruction. Responsibilities also include monitoring system performance, maintaining network and security standards in collaboration with external providers, documenting procedures, and responding to help desk tickets in a timely, customer-focused manner. The individual in this role will work closely with school leadership to align technology operations with instructional and administrative needs.

Qualifications

• Demonstrated skills in Technical Support and Help Desk Support for end users in an educational or office environment.
• Proficiency in Troubleshooting common hardware, software, and connectivity issues.
• Experience with Desktop Computers, including setup, configuration, imaging, and routine maintenance.
• Foundational knowledge of Information Technology concepts, such as user account management, data security best practices, and system administration.
• Experience supporting educational technology tools (e.g., learning management systems, classroom software, device management platforms) is highly beneficial.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize multiple support requests, work independently, and collaborate effectively in a school environment.
• Relevant certifications (e.g., CompTIA A+, Network+) or a diploma/degree in Information Technology, Computer Science, or a related field are preferred.