Job Role:
Branch Head is responsible for giving leadership to the Branch in the region to retain current business & developing new Business in the region. He/she is tasked with smooth running of the Branches to achieve organizational goals related to Business, Market Share, Customer satisfaction, Employee Satisfaction,
Job Responsibilities:
- Lead and manage the Liner Agency vertical for the branch, with full P&L responsibility, ensuring achievement of volume, revenue, and profitability targets.
- Develop and generate new business opportunities within the Liner Agency segment, while expanding volumes and revenue from existing customers and reactivating inactive accounts through structured business development strategies.
- Build, develop, and maintain strong long-term relationships with key customers, principals, and partners, acting as the primary point of contact for the Liner Division at the branch level.
- Drive and enhance the sales process, with a strong focus on margin improvement and profitability optimization.
- Ensure strict adherence to company policies, compliance requirements, and SOPs, conducting periodic reviews to strengthen governance and operational efficiency.
- Design and implement innovative marketing and branding strategies to strengthen market positioning and establish the company as a preferred Liner Agency partner.
- Continuously monitor market trends, trade lanes, competitor activities, and customer behavior to identify new and untapped business opportunities in a dynamic market environment.
- Ensure close coordination with Operations, Customer Service, and Finance teams to deliver seamless service execution and high customer satisfaction.
- Implement strategic and innovative pricing methodologies across liner services to optimize vendor procurement, improve yields, and enhance overall trade profitability.
- Take complete ownership of billing, collections, and receivables management for all executed jobs, ensuring healthy cash flow and adherence to credit controls.
- Lead, mentor, and develop the branch Liner Division team, fostering a performance-driven culture with strong accountability and skill development.
•Promote a collaborative and professional work environment, maintaining effective coordination with internal stakeholders across departments and regional offices.
- Represent the branch in principal meetings, trade negotiations, and strategic discussions, supporting long-term growth and sustainability of the Liner Division. Qualifications
- Bachelor’s degree or equivalent professional experience.
- 15+ years of relevant industry experience in NVOCC / Liner Agency, with a strong background in business development and branch-level leadership.
- Proven experience in branch operations, team management, and P&L ownership within the liner or shipping industry.
- Strong communication, negotiation, and stakeholder management skills.
- Demonstrated ability to design and execute successful growth and market expansion strategies.
- Highly result-oriented, strategic, and commercially focused professional.
Job Type: Full-time
Pay: RM7,000.00 - RM12,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person