About
A cocktail and wine bar where the guest experience is everything. We're growing fast, with regular programming, events, and a community of regulars who keep coming back. The right Guest Relations Officer is a big part of why they do.
The Role
We're looking for a Guest Relations Officer to be the face on the floor. You're not taking orders or making drinks, you're making sure every guest feels seen, welcomed, and well looked after from the moment they walk in to the moment they leave. You know how to work a room, remember faces, and turn a first-time visit into a regular.
What You'll Be Doing
Welcoming guests, managing seating, and setting the tone for the night
Hosting tables, checking in on guests throughout the evening, and anticipating needs before they're asked
Building relationships with regulars and VIPs, making them feel like the venue is theirs
Supporting reservations management and coordinating with the floor and bar team on table flow
Representing the brand at events, activations, and special programming nights
Gathering guest feedback and flagging service issues to management in real time
Who You Are
Experienced in hospitality, events, or guest-facing roles. You've worked a room before and you know what good hosting looks like
You have natural warmth and social intelligence. You can read the energy of a table and adjust accordingly
You're sharp, well-presented, and comfortable engaging with a CBD crowd across different occasions
You remember names, faces, and preferences. The little things matter to you
You're calm under pressure and proactive when things get busy
Existing connections in Singapore's bar, lifestyle, or events scene is a strong plus
Work Location: In person at Raffles/ Tampines