TP Hiring! Full Time Customer Support Specialist - Mandarin-Cantonese in Pulau Pinang - Ricebowl

Industries: Social Media, Fintech Payment, Mobile and App Technology, Travel App.

Job Details

• Manage and support Mandarin-speaking customers to ensure a positive experience
• Build strong relationships with customers and understand their needs
• Assist customers with onboarding, product usage, and general inquiries
• Resolve customer issues and complaints in a timely and professional manner
• Work closely with internal teams (Sales, Support, Operations) to improve customer satisfaction
• Monitor customer feedback and help improve services and processes
• Ensure customer retention and long-term success

Requirements

• Fluent in Mandarin (spoken and written); English proficiency is a plus
• Strong communication and interpersonal skills
• Customer-focused mindset with problem-solving abilities
• Ability to handle multiple tasks and work in a fast-paced environment
• Basic computer skills and familiarity with CRM or customer support tools
• Fresh graduates are welcome; prior customer service experience is an advantage

Salary 4000RM - 4500RM

5 Days work, 2 Days OFF (Flexible in Rotational Shift)

Location: Bayan Baru / Georgetown (Penang, Malaysia)