- Singapore
JLL Hiring! Full Time Account Manager in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities:
Account Leadership & Client Relationship Management
A self –starter, the job holder demonstrates leadership and proactive responsibility, exercising sound judgment to ensure client satisfaction and operational continuity.
Serve as the primary point of contact for the client’s internal stakeholders, building trusted relationships through regular meetings, video conferences, and effective communication.
Lead account governance including business reviews (MBRs, QBRs) and strategic planning sessions with the client, showcasing performance, insights, and continuous improvement initiatives.
Ensure overall customer service satisfaction and proactively address client concerns with solutions-oriented approaches, coordinating remotely with country-based teams.
Other duties as assigned.
Multi-Site Operations & Remote Service Delivery Oversight
Provide strategic oversight and remote guidance for operations across client offices serviced by JLL, ensuring consistency in service quality, responsiveness, and compliance.
Maintain hands-on operational management of the Singapore office while serving as the regional knowledge center and best practice hub.
Collaborate remotely with country-based Site Leads through virtual meetings, and reporting tools to standardize processes, KPIs, and service delivery models.
Manage all aspects of IFM operations including M&E services, cleaning operations, event management, improvement and minor projects in Singapore Office and provide remote guidance for remote offices.
Monitor performance metrics and provide guidance to ensure front-of-house operations across all sites maintain tidy, organized, and professional standards.
Be responsible for overall office requirements and escalation point to FM team.
Strategize and maintain a positive workplace culture by organizing exciting events, managing employee feedback and ensuring an inclusive workplace to end users.
Regional Growth & New Market Integration (Remote Support)
Provide strategic guidance, governance, operational best practice and leadership to support operational /transition requirements of the portfolio expansion.
Lead the remote procurement, coordination and transition of new IFM services required to additional countries, including scope definition, compliance verification support, and transition oversight.
Replicate operational successes by developing support tools and systems for country teams such as playbooks, SOPs, and training materials.
Compliance, Health & Safety, and Risk Management
Comply with local health, safety, and environmental regulations
Coordinate HSSE training programs and compliance reporting through SME platforms and learning management systems.
Manage risk proactively, escalating issues appropriately and timely. Implement and follow through closure of corrective actions.
Financial & Performance Management
Budget Management, cost control, and financial performance across the regional account, conducting remote financial reviews and analysis.
Provide regular reporting on KPIs, service performance, and financial metrics.
Identify opportunities for cost optimization and operational efficiency through data analysis.
Job Requirements
Bachelor's Degree in Facilities Management, Business Administration, Project Management, or a related field.
Minimum 5–7 years of progressive experience in facilities management, workplace management, or corporate administration
Exceptional interpersonal and communication skills (verbal and written in English & Mandarin).
Ability to balance hands-on operational management in Singapore with strategic regional oversight and virtual coordination.
Comfortable using virtual collaboration tools
Effective people manager, driving excellence and growth within the team.
Innovative & solution-oriented.
Understanding of SEA business cultures and ability to adapt communication and management styles for different country contexts.
Ability to work independently while being a strong team player, using interpersonal skills to influence and inspire cross-functional partners.
Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
Client funded travelling may be required occasionally to oversee office operations within SEA.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities:
Account Leadership & Client Relationship Management
A self –starter, the job holder demonstrates leadership and proactive responsibility, exercising sound judgment to ensure client satisfaction and operational continuity.
Serve as the primary point of contact for the client’s internal stakeholders, building trusted relationships through regular meetings, video conferences, and effective communication.
Lead account governance including business reviews (MBRs, QBRs) and strategic planning sessions with the client, showcasing performance, insights, and continuous improvement initiatives.
Ensure overall customer service satisfaction and proactively address client concerns with solutions-oriented approaches, coordinating remotely with country-based teams.
Other duties as assigned.
Multi-Site Operations & Remote Service Delivery Oversight
Provide strategic oversight and remote guidance for operations across client offices serviced by JLL, ensuring consistency in service quality, responsiveness, and compliance.
Maintain hands-on operational management of the Singapore office while serving as the regional knowledge center and best practice hub.
Collaborate remotely with country-based Site Leads through virtual meetings, and reporting tools to standardize processes, KPIs, and service delivery models.
Manage all aspects of IFM operations including M&E services, cleaning operations, event management, improvement and minor projects in Singapore Office and provide remote guidance for remote offices.
Monitor performance metrics and provide guidance to ensure front-of-house operations across all sites maintain tidy, organized, and professional standards.
Be responsible for overall office requirements and escalation point to FM team.
Strategize and maintain a positive workplace culture by organizing exciting events, managing employee feedback and ensuring an inclusive workplace to end users.
Regional Growth & New Market Integration (Remote Support)
Provide strategic guidance, governance, operational best practice and leadership to support operational /transition requirements of the portfolio expansion.
Lead the remote procurement, coordination and transition of new IFM services required to additional countries, including scope definition, compliance verification support, and transition oversight.
Replicate operational successes by developing support tools and systems for country teams such as playbooks, SOPs, and training materials.
Compliance, Health & Safety, and Risk Management
Comply with local health, safety, and environmental regulations
Coordinate HSSE training programs and compliance reporting through SME platforms and learning management systems.
Manage risk proactively, escalating issues appropriately and timely. Implement and follow through closure of corrective actions.
Financial & Performance Management
Budget Management, cost control, and financial performance across the regional account, conducting remote financial reviews and analysis.
Provide regular reporting on KPIs, service performance, and financial metrics.
Identify opportunities for cost optimization and operational efficiency through data analysis.
Job Requirements
Bachelor's Degree in Facilities Management, Business Administration, Project Management, or a related field.
Minimum 5–7 years of progressive experience in facilities management, workplace management, or corporate administration
Exceptional interpersonal and communication skills (verbal and written in English & Mandarin).
Ability to balance hands-on operational management in Singapore with strategic regional oversight and virtual coordination.
Comfortable using virtual collaboration tools
Effective people manager, driving excellence and growth within the team.
Innovative & solution-oriented.
Understanding of SEA business cultures and ability to adapt communication and management styles for different country contexts.
Ability to work independently while being a strong team player, using interpersonal skills to influence and inspire cross-functional partners.
Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
Client funded travelling may be required occasionally to oversee office operations within SEA.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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