- Kuala Lumpur Federal Territory Malaysia
SRKay Consulting Group Hiring! Full Time Customer Service Specialist (immediate joiners) in Federal Territory - Ricebowl
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Job Description
Responsibilities
Key Responsibilities:
- Handle customer queries through calls, emails, and chat.
- Resolve customer complaints and provide appropriate solutions.
- Maintain customer records and update information in CRM systems.
- Follow up with customers to ensure timely resolution.
- Coordinate with internal teams to address customer concerns.
- Maintain customer satisfaction and service quality.
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