Agensi Pekerjaan Times Management Consultancy Sdn. Bhd. Hiring! Full Time Customer Service in Selangor, Earn up to MYR 2,800 + commission - Ricebowl

• Minimum Education : SPM and above

• At least one (1) year of relevant work experience in customer service and interaction

• For Associate level, prior experience is not required

Customer Support; Customer management; Account Creation; Basic Process Onboarding;

Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case

Management; Service Recovery; Pro-active Prevention; Tracking
• Provides timely assistance and resolutions to key account customer inquiries and issues through live-chat

• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately

• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery

• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization

• Manages customer cases and service requests efficiently, documenting interactions accurately

• Identifies and mitigates potential issues to ensure a seamless customer experience

• Assists customers in tracking their shipments and providing real-time update

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• EIS