全职 B- Service Technician 工作, 薪水 up to MYR 2,000, Agensi Pekerjaan The Supreme HR Advisory Selangor 公司招聘中 - Ricebowl

• The role requires strong technical knowledge, problem-solving skills, service discipline, and customer service capability.

• The Service Technician is expected to complete assigned service appointments efficiently

• Maintaining high standards of workmanship, safety, documentation, and customer satisfaction.

1. Technical Diagnosis & Troubleshooting

• Diagnose product faults accurately using approved troubleshooting methods, tools, and procedures.

• Identify the root cause of equipment failures, technical issues, and performance problems.

• Conduct product inspections, testing, and technical assessments.

• Recommend appropriate repair or corrective actions based on diagnostic findings.

• Perform troubleshooting across assigned product categories and maintain up-to-date technical knowledge.

• Escalate complex or unresolved technical issues to the relevant supervisor or technical team.

• Provide feedback on recurring technical issues to support product and service improvement.

2. Repair, Maintenance & Cleaning Services

• Perform repairs in accordance with company SOPs, service standards, and manufacturer specifications.

• Replace defective parts and components accurately and safely.

• Conduct functional and performance testing after every repair.

• Ensure products are fully operational before completing and closing service jobs.

• Carry out preventive maintenance and scheduled servicing as required.

• Attend customer premises to perform scheduled cleaning and maintenance services.

• Conduct cleaning services professionally and according to established procedures.

• Explain service findings, completed work, and relevant recommendations to customers when required.

• Maintain a high standard of workmanship across all repair, maintenance, and cleaning activities.

• Complete all assigned jobs within the stipulated service level agreement (SLA).

3. Service Productivity & Appointment Management

• Attend assigned service appointments according to the scheduled date and time.

• Handle repair, troubleshooting, warranty, preventive maintenance, and cleaning appointments efficiently.

• Achieve daily and monthly service productivity targets set by the company.

• Plan and manage daily service schedules and workload effectively.

• Minimize job carry-forward, outstanding cases, and service backlogs.

• Complete assigned jobs within the required turnaround time without compromising service quality.

• Promptly inform the supervisor of potential delays, technical difficulties, or scheduling issues.

• Minimize unnecessary postponement, cancellation, or rescheduling of appointments.

• Ensure assigned appointments are attended as scheduled whenever reasonably possible.

4. Service Documentation & Reporting

• Record accurate diagnosis findings, repair details, parts replaced, and service recommendations.

• Update job status and service information in the company’s system according to SOP.

• Submit service reports, repair photographs, and supporting documentation within the required timeframe.

• Maintain accurate records of parts usage and service activities.

• Ensure all service records are complete, accurate, and traceable.

• Ensure proper documentation for warranty-related repairs and replacement parts.

5. Spare Parts & Inventory Management

• Manage and safeguard assigned spare parts, tools, and service equipment.

• Ensure proper handling, storage, transportation, and usage of spare parts.

• Maintain accurate records of spare parts issued, used, returned, or replaced.

• Return unused, defective, or warranty parts in accordance with company procedures.

• Conduct regular checks of assigned inventory and report discrepancies promptly.

• Prevent loss, damage, misuse, or unnecessary wastage of company assets.

6. Customer Service & Professional Conduct

• Represent the company professionally at all customer premises and service locations.

• Communicate technical findings, repair solutions, and service recommendations clearly and professionally.

• Explain proper product operation, usage, care, and maintenance to customers when required.

• Respond to customer questions and concerns courteously and professionally.

• Ensure customers understand the work completed and the outcome of the service.

• Maintain a positive customer experience throughout the service process.

• Handle customer information and company information responsibly and confidentially.

• Maintain professional appearance, conduct, and service standards at all times.

7. Safety & Compliance

• Follow all company safety policies, service procedures, and technical guidelines.

• Use tools, equipment, and personal protective equipment (PPE) appropriately.

• Ensure all repair and servicing activities are carried out safely and responsibly.

• Comply with company policies, manufacturer requirements, and applicable regulations.

• Immediately report safety hazards, equipment damage, accidents, or other incidents to the supervisor.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• EIS
• transport allowances