Smart Legacy Hiring! Full Time Food & Beverage Operation Manager in WP Kuala Lumpur, Earn up to MYR 8,000 - Ricebowl

Oversee the daily operations of the food court to ensure smooth, efficient, and customer-focused service.

Maintain high standards of food quality, hygiene, cleanliness, and customer satisfaction.

Implement operational best practices to improve workflow efficiency, reduce waiting time, and enhance the overall customer experience.

Plan and manage operational budgets, maximize profitability, and achieve sales targets set by Management.

Lead, recruit, train, schedule, coach, and evaluate supervisors and operational staff.

Foster a positive working culture while motivating and developing team members to achieve operational excellence.

Monitor sales performance against targets and evaluate staff productivity.

Build and maintain strong relationships with food court tenants/vendors, addressing concerns promptly and professionally.

Ensure full compliance with food safety regulations, health standards, and company operating procedures.

Handle customer feedback and complaints effectively, ensuring timely resolution.

Ensure the premises are well maintained, properly equipped, and adequately stocked for efficient daily operations.

Manage employee disciplinary matters, performance evaluations, probation confirmations, and annual appraisals.

Continuously review operational procedures, identify areas for improvement, and recommend effective solutions.

Prepare and submit regular operational reports, including sales performance, productivity, and business performance, to Management.

Bachelor's Degree or higher qualification in Business Administration, Hospitality Management, Marketing, or a related field.

Minimum 5 years of relevant working experience in Food & Beverage, Restaurant, Food Court, or Hospitality operations.

Prior experience in a managerial or supervisory role is highly preferred.

Strong leadership skills with the ability to motivate, coach, and manage a diverse team.

Excellent analytical, problem-solving, decision-making, and organizational skills.

Strong communication, interpersonal, and negotiation skills.

Positive attitude, proactive, responsible, and able to work independently.

Good knowledge of restaurant/food court operations, customer service, food safety regulations, and hygiene standards.

Knowledge of cost control, budgeting, and inventory management will be an added advantage.

Able to work on rotating shifts (morning or afternoon shifts).

Must possess own transportation.

Able to communicate in EnglishandBahasa Malaysia. Mandarin proficiency is an added advantage.

Reporting directly to the Director / General Manager.

Must be willing to work in Klang Valley or Pedas, Negeri Sembilan.