- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480

Working Location
Job Description
Requirements
Proven experience in sales support, reporting, or any related role.
Experience with Excel (advanced proficiency required, including pivot tables, v-lookups, and complex formulas).
Familiarity with reporting tools.
Strong analytical and problem-solving skills.
Excellent organizational and time management abilities.
Strong communication and interpersonal skills to work effectively with cross-functional teams.
Ability to grasp quickly and deliver quality and accurate work.
Responsibilities
Prepare and maintain accurate sales reports, dashboards, and performance metrics using Excel and other reporting tools.
Record, produce and prepare statistics and information required by the management in relation to the preparation and production of the reports as well as produce simple performance-based reports.
Update and manage customer information, ensuring accuracy and completeness.
File preparation for agents and for BAU leads allocation.
Daily Sales and Monthly Commission Report.
Coordinate and track the progress of sales activities, ensuring timely follow-ups.
Serve as a point of contact for the contact center team to address operational queries and escalate issues when needed.
Any ad hoc duties assigned by Contact Center Manager.
Benefits
LRT - MASJID JAMEK
0.5 km
LRT - PLAZA RAKYAT
0.7 km
LRT - DANG WANGI
0.8 km
MRL - BUKIT NANAS
0.8 km
MRT - MERDEKA
0.9 km
LRT - BANDARAYA
0.9 km
KTM - BANK NEGARA
1.0 km
MRL - MEDAN TUANKU
1.0 km
MRT - PASAR SENI
1.1 km
LRT - PASAR SENI
1.1 km
MRL - RAJA CHULAN
1.1 km
MRT - BUKIT BINTANG
1.2 km
MRL - BUKIT BINTANG
1.2 km
MRL - HANG TUAH
1.2 km
MRL - IMBI
1.3 km
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