A.P. EMCO Executives Hiring! Full Time Sales Operations Manager in Selangor, Earn up to MYR 9,500 - Ricebowl

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or equivalent

• Minimum 5 years of experiencein inside sales, customer service, quotation management, or order processing within anMNC or industrial/manufacturing environment

• Proven experience in managing RFQs across intercompany and regional stakeholders

• Hands-on experience with SAP (MM/SD/PU modules) and Microsoft D365 (mandatory)

• Experience in leading and managing a small team

• Strong command of English; proficiency in Bahasa Malaysia and Mandarin is required

• Strong numerical skills, including ability to perform unit of measure conversions

• High attention to detail with strong problem-solving capabilities

• Customer-centric mindset with strong communication and interpersonal skills

Ability to work independently, under pressure, and in a cross-functional global environment

Key Responsibilities

1. Team Leadership & Customer Service Management

• Lead, manage, and develop the customer service team to ensure high performance and service excellence

• Monitor team KPIs including response time, order accuracy, and customer satisfaction

• Provide coaching, training, and process guidance to team members

2. RFQ & Quotation Management

• Oversee end-to-end RFQ (Request for Quotation) processes across intercompany departments and regional subsidiaries

• Ensure timely preparation of accurate commercial quotations aligned with corporate pricing guidelines

• Review and validate pricing compliance before submission

3. Order Processing & Customer Support

• Manage the full cycle of sales order processing, from inquiry to delivery

• Respond to customer queries on stock availability, lead times, and delivery schedules

• Ensure seamless coordination between customers and internal stakeholders

4. Systems & Data Management

• Ensure accurate entry and maintenance of customer, quotation, and order data in SAP (MM/SD/PU modules)

• Utilize Microsoft D365 and CRM systems for tracking, reporting, and process management

• Maintain high standards of data accuracy and system discipline

5. Regional Coordination & Commercial Operations

• Act as a regional commercial coordinator, supporting cross-border RFQs and business operations

• Serve as a key interface between regional and global teams, ensuring alignment and effective communication

• Support Sales in new client onboarding and end-use declaration processes

6. Performance & Process Improvement

• Drive continuous improvement in commercial workflows, RFQ turnaround time, and order processing efficiency

• Support adoption of digital tools and AI-driven solutions in commercial operations

• Ensure adherence to company policies, procedures, and compliance standards

• EPF
• SOSCO
• EIS
• Annual Leave
• Medical and Hospitalisation Leave
• Performance Bonus