GCH Retail (M) Hiring! Full Time Section Head - Ready-to-eat in WP Kuala Lumpur, Earn up to MYR 2,800 - Ricebowl

Essential

• Previous experience in a retail supermarket or food preparation environment.

• Proven experience leading or supervising a team.

• Strong knowledge of food safety, hygiene, and health & safety practices.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

Desirable

• Experience specifically within RTE, fresh foods, deli, or food-to-go operations.

• Food safety certification (e.g., Level 2 or higher).

• Strong commercial awareness, including waste and margin control.

Personal Attributes

• Proactive, organized, and detail-oriented.

• Confident leader with a hands-on approach.

• Customer-focused with a passion for fresh food quality.

• Flexible to work early mornings, weekends, and public holidays as required.

Operational Leadership

• Lead day-to-day RTE department operations, ensuring efficient workflow and adherence to company standards.

• Ensure consistent availability of fresh, high-quality RTE products throughout trading hours.

• Monitor production planning to meet customer demand while minimizing waste.

Food Safety & Compliance

• Ensure full compliance with food safety, hygiene, and health & safety regulations at all times.

• Maintain accurate records for temperature checks, cleaning schedules, and food safety documentation.

• Lead by example in safe food handling and allergen control procedures.

Team Leadership & Development

• Supervise, coach, and motivate RTE team members to achieve individual and departmental goals.

• Support recruitment, onboarding, training, and performance management of team members.

• Plan and manage staff rotas to ensure adequate coverage and productivity.

Customer Experience

• Deliver excellent customer service by ensuring attractive product presentation and prompt service.

• Handle customer queries, complaints, and feedback professionally and efficiently.

• Drive a customer-focused culture within the RTE team.

Stock, Sales & Cost Control

• Manage stock levels, ordering, rotation, and date control in line with company procedures.

• Monitor sales performance, waste, and margins, taking corrective action where required.

• Support promotional activity and product launches within the RTE department.

Standards & Merchandising

• Maintain high standards of cleanliness, layout, and visual merchandising in the RTE area.

• Ensure displays are appealing, correctly priced, and compliant with brand and legal standards.

• Medical Insurance
• Opportunities for promotion
• Parental Leave
• Professional Development
• Additional Leave